Supervisor, Interim Coding

Savista•Remote - GA, GA

1d•$20 - $33

About The Position

The Supervisor, Interim Coding executes operational mandates established by the Coding Services Management team and supports the achievement of coding-related service level agreements (SLAs) and other client deliverables. The role focuses on coding productivity and quality assurance, while providing coding convention and workflow guidance to Savista coders to support expected performance outcomes. The supervisor manages staffing and performance for Coding Specialists and, where applicable, the Coding Services Lead. The role monitors coding work queues, communicates assignment priorities, analyzes individual performance metrics, and addresses coverage gaps and performance concerns. The supervisor also orients colleagues to client workflows, serves as a first point of contact for scheduling and task questions, reports team results and process-improvement opportunities, and escalates coding or IT errors. In addition, the supervisor resolves coding matters arising after code completion and performs production coding at commercially reasonable rates while maintaining at least 95% quality.

Requirements

Active AHIMA (American Health Information Association) credential or active AAPC (American Academy of Professional Coders) credential.
Three years of production coding experience.

Responsibilities

Manage staffing and performance of Coding Specialists and, if applicable, the Coding Services Lead, including hiring, onboarding, timecard approval, scheduling, coaching and counseling, performance monitoring, annual evaluations, and termination.
Monitor coding work queues and coordinate work assignment priorities to ensure processes are completed and client SLAs are met.
Analyze colleagues’ production and quality metrics on a daily, weekly, monthly, and quarterly basis; recognize strong performance and create and execute improvement plans when needed.
Identify and mitigate shift coverage gaps, and brief the applicable Coding Services Management team member on potential labor costs and risks to SLA attainment.
Orient new colleagues to client workflows so that SLA outcomes are achieved accurately.
Serve as the coding team’s first point of contact for scheduling matters and questions about how to perform tasks.
Inform the Coding Services Management team of performance outcomes and advise on opportunities for process improvement.
Immediately escalate coding process or IT errors to the appropriate team.
Independently resolve coding matters arising after code completion, including coordinating mitigation of edits, routing denials for audit, and updating codes when the original coder is unavailable.
Assign ICD-10 or CPT codes at commercially reasonable production rates while maintaining a consistent quality level of 95% or greater.
Perform other related duties as required.