Coding Supervisor

HUDSON PHYSICIANS SC•Hudson, WI

3d•Remote

About The Position

The Coding Supervisor provides leadership and oversight for the coding team, ensuring accurate, efficient, and compliant coding operations aligned with organizational goals, payer requirements, and applicable state and federal regulations. The role monitors financial and operational performance, productivity, and quality; improves workflows; and holds staff accountable for performance and service expectations. The supervisor provides coding and documentation guidance to staff and providers, conducts provider documentation audits, identifies improvement opportunities, supports provider education, and collaborates with the Revenue Cycle Manager and other departments on complex issues and revenue cycle goals. This is a primarily remote position requiring regular on-site coverage and attendance at in-person meetings. Applicants must live within commuting distance of Hudson, Wisconsin. The work takes place in a standard office environment with frequent interruptions and competing priorities, and may involve deadlines, complex problem-solving, and interactions with upset or difficult patients.

Requirements

High school diploma.
Medical Coding Certification.
Three to five years of experience in medical coding.
Demonstrated leadership skills, including the ability to coach, develop, motivate, and hold staff accountable.
Strong knowledge of healthcare Revenue Cycle operations.
Strong analytical skills and ability to interpret financial and operational data and use findings to improve performance.
Ability to identify problems, determine root causes, and implement effective solutions.
Strong organizational skills and ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
Knowledge of healthcare billing processes, insurance claims, explanations of benefits, payer guidelines, and patient responsibility.
Working knowledge of ICD-10 coding and general medical billing practices.
Proficiency with Microsoft Office, including Excel, and ability to learn and effectively use healthcare information and practice management systems.
Strong written and verbal communication skills, including the ability to communicate effectively with patients, staff, leadership, providers, and other departments.
Ability to manage sensitive and confidential information appropriately.
Ability to work independently while maintaining strong communication and collaboration with a remote and in-person team.
Ability to meet deadlines and address complex problem-solving scenarios.
Ability to perform job duties with or without reasonable accommodation.
Must reside within commuting distance of Hudson, Wisconsin.

Nice To Haves

Post-secondary education.
Five years of experience in a healthcare office setting.
Two or more years of leadership experience in Revenue Cycle.

Responsibilities

Provide day-to-day leadership, direction, and oversight of coding staff.
Set clear performance expectations and hold staff accountable for productivity, quality, and accuracy.
Manage staff PTO requests and timecards.
Lead onboarding, training, cross-training, and ongoing staff development.
Develop, maintain, and update training materials, workflows, procedures, and reference resources.
Conduct regular coaching and performance discussions and annual performance evaluations.
Partner with the Revenue Cycle Manager on recruitment, hiring, retention, corrective action, and other personnel matters.
Foster accountability, collaboration, learning, and professionalism; recognize performance and identify ways to improve engagement, knowledge, and team effectiveness.
Provide ongoing provider education and improve provider education processes.
Provide ongoing coder education and auditing.
Oversee coding of new encounters, denial reviews, and invalid scrubber edits.
Serve as an escalation point for documentation, charge, software, and technology issues.
Ensure patient financial policies and procedures are applied consistently and appropriately.
Monitor uncoded encounters and redirect work as needed.
Identify trends, barriers, and opportunities affecting coding team productivity and implement strategies to reduce uncoded encounters.
Monitor staff productivity and quality metrics and develop improvement plans when performance does not meet expectations.
Prepare, review, and analyze operational and financial reports to support decision-making and performance improvement.
Communicate department performance, trends, priorities, and opportunities to the Revenue Cycle Manager and leadership.
Provide cross-functional support to insurance follow-up and other billing functions as operational needs require.
Assist with special projects, audits, reporting, system testing, and other Revenue Cycle initiatives.
Maintain confidentiality of patient and organizational information in accordance with HIPAA and organizational policies.
Perform other duties as assigned.