Supervisor/Integrated Operations Center

Methodist Le Bonheur Healthcare • Memphis, TN

7d • Onsite

About The Position

The Integrated Operations Center Supervisor is responsible for optimizing functional capacity by ensuring smooth patient flow. The incumbent is held accountable for the effectiveness of the patient throughput from intake to discharge process. The Supervisor drives system flow by monitoring the KPI for functions that support, including but not limited to, bed control, environmental services dispatch, internal patient transport dispatch, and external ground and air transportation dispatch. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

• Bachelor's Degree Nursing
• Admissions, bed control, or case management 3-5 years
• Must possess excellent verbal and written communication skills and project a positive Patients First image.
• Requires critical thinking skills, decisive judgment.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to provide advanced clinical and critical thinking skills.

Nice To Haves

• Bachelor's Degree Business Administration
• Bachelor's Degree Healthcare Administration
• Supervisory or Management

Responsibilities

• Coordinates the IOC activities on assigned shift in a manner reflective of Methodist Le Bonheur Healthcare’s philosophy and objectives.
• Serves as a management/administrative liaison to hospitals and service lines based on established policies and procedures.
• Maintains awareness of bed placement activities across System to support process integration and standardization.
• Promotes the flow of information by utilizing and maintaining effective communication systems within the Integrated Operations Center, Admissions, Nursing Units, ancillary departments, physicians and families.
• Solves problems and troubleshoots issues that may affect the center or patient logistics ensuring timely and effective action.
• Assesses current state of patient flow practice and makes recommendations as needed to IOC Director.
• Provides assistance to Patient Transfer Coordinator and Dispatch staff when needed or as escalations occur.
• Collaborates with internal Workforce Management team, to prioritize staffing on units with identified needs.
• Oversees patient placement process assuring that patient safety standards are primary.
• Documents and reports safety events identified in transfers to appropriate quality monitoring program.
• Investigates and reports results to IOC Director.
• Provides supervision and guidance to Integrated Operations Center (IOC) Patient Transfer Coordinators and Dispatchers.

Benefits

• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level