Center Operations Supervisor

BlueSprig•The Woodlands, TX

About The Position

The Center Operations Supervisor (COS) is an exempt role responsible for day-to-day operational support of the center. Working with the Director of Clinical Operations, the COS helps ensure excellence in the delivery and execution of daily operations. The position oversees schedule maintenance, CentralReach upkeep, authorization management, facility management, and hiring support, while providing administrative support to the Clinical Leadership Team in training, mentoring, and supervising employees. The center’s standard operating hours are 7:30 AM–4:30 PM, with flexibility noted. The role requires people skills, business knowledge or the capacity to learn, and organizational skills. ABA experience is noted as nice to have. The listed pay is $50,000 per year.

Requirements

High school diploma or GED.
At least 1 year of related experience or training in an operational support role is preferred.
Current and valid CPR and first aid certification.
Reliable transportation and ability to meet the requirements of the Motor Vehicle policy.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Experience with Microsoft Office applications, including Word, Excel, PowerPoint, Access, Publisher, and Outlook, as well as Chrome and Internet Explorer.
Demonstrated adaptability, professionalism, conflict resolution, commitment to quality, teamwork, communication, and problem-solving skills.
Ability to prioritize competing responsibilities, apply feedback, adapt to changes, maintain professional relationships, communicate respectfully, and make sound decisions.

Nice To Haves

Experience with ABA.

Responsibilities

Oversee reception, including greeting families and team members, answering calls, and receiving mail.
Maintain appropriate building access and security, including current authorized pick-up information and access control for approved guardians and team members present in the building.
Reschedule services and communicate schedule changes, cancellations, day-of changes, and team member callouts to families and staff.
Support intake assessment scheduling and set up family portals as needed.
Keep CentralReach data accurate and updated, including schedules, appointment conversions, pipeline dates, client and staff profiles, and documentation management reports.
Provide payroll support, including coding, timekeeping compliance, appointment conversions, and amending notes.
Support team member relations by welcoming new hires, addressing basic staff needs, organizing events, and covering breaks.
Maintain center operations and facilities, including ordering supplies and supporting safety and compliance activities such as drills and quarterly and annual audits.
Coordinate with the facilities team and arrange vendor visits as needed.
Assist with documenting and reporting reportable events involving clients, caregivers, or employees as directed by appropriate leaders or departments.
Receive, organize, and manage confidential client documents, including intake materials, authorizations, insurance coverage support, coordination of benefits, and other collected documents.
Maintain confidential team member records, including licenses, certifications, credentialing records, and related correspondence in employee electronic files.
Provide basic technical support and manage inventory.
Provide basic HR support for onboarding, offboarding, timekeeping, training setup, final paychecks, and collection of team member documents.
Support the Clinical Director with coaching and corrective-action documentation as needed.
Assist team members with certifications, applications, and exams, including related payment and documentation.
Support marketing efforts and events, including distributing brochures, taking pictures, and coordinating and setting up events.
Support the authorization process and Authorizations Team as needed for specific payer requirements.
Support candidate interviews as determined by the Talent Acquisition team.
Follow company policies and procedures, including confidentiality and mandated-reporting standards set by the Clinical and Compliance teams.