Corporate Lending Operations, Supervisor

Westpac Group•New York, NY

10d•$100,000 - $120,000•Onsite

About The Position

This opportunity sits in our New York office working for Westpac Institutional Bank (WIB), the division of Westpac, which services the needs of our corporate, institutional, and governmental clients. WIB & Group Treasury Operations (WIBGTO) service customers across the New York, London & Frankfurt Branches and Institutional Banking & Capital Solutions (IBCS) Operations provide operational support for Corporate Lending Products, and service support for IBCS customers. The Supervisor will assist the Senior Manager to develop a high performing team focussed on delivering market leading service for our internal and external IBCS customers through forward looking product and portfolio management and operational excellence.

Requirements

Knowledge of corporate lending is beneficial
Operational experience would be highly beneficial
Ability to work on a variety of tasks and prioritise accordingly
Ability to make decisions and own them
Strong communication skills
Team Leadership
Bachelor’s Degree in a relevant field preferred e.g. Business, Finance, Accounting

Responsibilities

Work closely with the Credit Risk, Lending Service and TCS teams to create a seamless end-to-end processing experience for the customer
Contribute to a risk aware culture within the team that includes a “no surprises” approach.
Actively contribute to the daily servicing requirements in the team and suggest ways to improve service levels and operational efficiency (IGNITE)
Create a collaborative culture which clears the way to work effectively within the IBCS Delivery Unit and Line of Business
Oversee and check the deal origination, loan, and settlement processing in LoanIQ
Ensure all work for the day has been completed by the team and handover to the LMO Team as required
Investigate lending issues related to London, Frankfurt, and New York Branches
Partner with Product, Treasury, Finance and Lending Service to ensure customer deliverables are met.
Ensure we use technology to innovate and deliver transformation in our service and operating environments.
Ensure customer complaints are logged in Solve It and investigated promptly.
Ensure Incidents and Issus are escalated to the Senior Manager immediately.
Conduct monthly 1:1’s with direct reports and implement development and succession plans for the team