Lending Operations Specialist

SNB Career•Sioux City, IA

1d•Onsite

About The Position

The Loan Operations Specialist provides operational support to the Commercial, Correspondent, Agricultural, and Retail lending teams through the management of the note teller desk and loan servicing functions. This role serves as a key resource for lenders, employees, and customers by maintaining loan records, processing transactions, ensuring accuracy, and supporting day-to-day loan operations.

Requirements

High school diploma or equivalent required
Previous banking, loan operations, lending support, or financial services experience preferred.
Experience working with loan documentation, servicing, or transaction processing is a plus.
Strong computer skills with the ability to learn and navigate multiple banking systems.
Proficiency in Microsoft Word and Excel.
Ability to accurately process transactions and maintain detailed records.
Understanding of loan servicing processes and general ledger balancing preferred.
Excellent verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Ability to work accurately and efficiently while meeting deadlines.
Strong attention to detail and commitment to quality work.

Nice To Haves

Additional education in business, finance, accounting, or a related field preferred.

Responsibilities

Board new loans, renewals, participations, letters of credit, and loan modifications through the appropriate banking systems.
Maintain accurate loan records and ensure timely processing of loan-related transactions.
Process rejected loan payments and resolve related issues.
Cross-check index rate changes and loan maintenance updates for accuracy.
Assist Commercial, Correspondent, Agricultural, and Retail customers with loan payments, fund advances, account inquiries, and servicing requests.
Answer questions from lenders, personal bankers, and customers regarding loan payments, payoffs, balances, and account concerns.
Provide operational and system support to internal partners across the organization.
Assist with incoming phone calls.
Balance daily work, online dollar input, and general ledger accounts.
Review assigned FDICIA reports and support internal control processes.
Verify the accuracy of transactions and maintain compliance with established procedures.
Support the overall integrity and efficiency of loan operations.
Manage vendor charges and the filing of loan documents and notes.
Mail required notices and correspondence to customers.
Maintain organized and accurate loan documentation.
Submit monthly SBA reports.
Assist with departmental workflow and operational needs.
Serve as backup for Mortgage Servicing functions.
Provide backup support for collateral filing and release processing.