AVP, Business Lending Operations

Dupaco Community Credit Union•Coralville, IA

15h

About The Position

The AVP, Business Lending Operations leads the business lending operations function, ensuring commercial lending relationships receive accurate, efficient, and exceptional service. The role oversees daily department work and strategic priorities, manages end-to-end business loan processing, and supports compliant and timely loan closings. It also owns the member experience related to commercial processing, compliance, and portfolio management; leads continuous improvement; manages operational expenses; and develops and mentors employees. The position partners with Commercial Banking, Credit Administration, Compliance, Legal, and other stakeholders to support effective loan processing, risk management, and member service outcomes.

Requirements

Seven or more years of credit and/or lending experience.
Extensive knowledge of commercial loan processing and documentation gained through five or more years of related experience.
Ability to lead and solve problems effectively in a fast-paced environment.
Ability to maintain confidentiality and exercise discretion in credit union matters.
Self-starter with strong initiative, motivation, and accountability.
Excellent written, verbal, and interpersonal communication skills.
Ability to make sound business decisions and manage risk appropriately.
Knowledge of applicable financial regulations and compliance requirements.
Strong technology skills and proficiency with business systems.

Nice To Haves

Multilingual.

Responsibilities

Oversee the department’s daily work and create and/or execute strategic priorities and operational plans.
Supervise employees and provide coaching and development to support engagement and effective performance.
Budget, monitor, and approve operational expenses, including training, workforce, and other department expenses.
Build and maintain collaborative relationships through internal peer groups and focus groups, as well as regional and national industry or community organizations.
Monitor trends and insights from surveys and other employee and member feedback methods.
Demonstrate leadership through initiative, change management, and project management.
Partner with Commercial Banking, Credit Administration, Compliance, Legal, and other stakeholders to support efficient loan processing, risk management, and member service.
Manage end-to-end business loan processing, including preparing and reviewing loan documentation; coordinating financial statement tracking; conducting insurance, flood, HMDA, and tax delinquency reviews; and evaluating real estate purchase agreements, construction loan documentation, title searches, title policies, and closing statements.
Own the member experience for commercial processing, compliance, and portfolio management, including managing Service Level Agreements, knowledge management, policy and procedure feedback, and systems development to improve member access.
Maintain compliance with applicable regulations, lending requirements, and internal policies, including Fair Lending, HMDA, Flood, FHLB, KYC, KYB, EDD, and Credit Policy requirements.
Partner with Compliance, Legal, Credit Administration, and leadership on audits and regulatory reviews.
Establish and monitor risk parameters that support the Credit Union’s mission and sound lending, portfolio, operational, and compliance risk management.
Contribute to departmental strategy and continuous improvement by developing and optimizing processes, efficient request workflows, and member-centric service level agreements.
Perform other duties as assigned.