Supervisor, Implementation Coordination & Reporting

Imagine360 • ,

2d • Remote

About The Position

Imagine360 is seeking a Supervisor, Implementation Coordination & Reporting to join the team. This role drives implementation readiness across TPA client new business and renewal activity by ensuring execution discipline, accurate status visibility, timely escalation, and executive-level reporting that supports Member Access to Care (ATC), Client Readiness, and Release to Production (RTP) goals. The Supervisor will lead internal status discussions, coordinate cross-functional follow-through, maintain reliable implementation reporting, and identify opportunities to improve workflow efficiency through tools such as Copilot and other AI-enabled solutions.

Requirements

• High school diploma or GED required.
• Experience with implementation operations, client onboarding, workflow management systems, status reporting, or executive communications is required.
• Maintains a high level of accuracy and attention to detail.
• Demonstrates strong written, verbal, and presentation skills.
• Communicates effectively with management and senior leadership.
• Leads cross-functional discussions, manages competing priorities, and escalates risks with clarity and urgency.
• Works effectively both independently and within a team environment.
• Demonstrates intermediate-level Excel and PowerPoint skills.
• Willing to learn and apply new technologies, including Copilot and AI-enabled tools.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Oversee TPA client new business and renewal implementations to keep milestones aligned with Access to Care (ATC), Client Readiness, and Release to Production (RTP) goals.
• Maintain accurate implementation status reporting, executive updates, and client/broker disposition visibility.
• Lead internal status calls, drive owner accountability, and escalate risks related to timelines, dependencies, or deliverables.
• Maintain Manage Engine tasks, owners, dependencies, ticket closure, and related user guide updates to support workflow governance.
• Create and maintain implementation tasks for new business and renewal activity and ensure accurate reflection in status reports.
• Identify opportunities to use Copilot and other AI-enabled tools to improve process efficiency, reporting quality, and turnaround times.
• Build effective cross-functional relationships and support workflows that directly impact client implementations.
• Supervise assigned team member(s) by providing coaching, mentoring, prioritization guidance, and accountability.

Benefits

• Multiple health plan options
• Company-paid employee premiums for disability and life insurance
• Parental leave policy
• 20 days of PTO to start
• 10 paid holidays
• Tuition reimbursement
• 401(k) company contribution
• Professional development initiatives and continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED