Implementation Supervisor

CBIZ•High Point, NC

17h

About The Position

This role involves supervising a team, ensuring work accuracy, providing technical guidance, and contributing to hiring and disciplinary decisions. The position requires administering policies, analyzing problems, and motivating staff. Complexity is determined by factors such as uncertainty, financial risk, technical requirements, urgency, and volume.

Requirements

High School Diploma or GED equivalent required
More than 5 years customer service experience in the insurance industry required
Must maintain current required licenses and certifications relevant to field of expertise
Demonstrate industry experience and technical knowledge in area of expertise
Proficient use of applicable technology
Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
Strong communication skills both oral and written with all levels of organization, both internally and externally

Nice To Haves

Bachelor's degree

Responsibilities

Assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex issues
Assumes accountability for decisions made by subordinate staff
Provide major input into hiring decisions
Provide major input into rewarding and disciplinary actions
Execute annual goals and priorities
Ensure subordinates perform work as prescribed by policies and procedures in order to achieve productivity, service, and quality standards
Administer and execute policies and procedures affecting staff
Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge
Motivate, guide, and train staff
Listen and resolve grievances
Additional responsibilities as assigned