Supervisor II at Courtside Cafe

UNIVERSITY OF KANSAS MEMORIAL•Lawrence, KS

1d•Onsite

About The Position

We are hiring a full-time Supervisor to oversee daily operations and serve as the primary operational resource for staff at a KU Dining facility on campus. This role manages shift duties involving service, production, sanitation, cash handling, and inventory. The Supervisor ensures compliance with departmental policies regarding guest satisfaction, product quality, food handling, ordering, hiring, and disciplinary procedures. This fast-paced, team-oriented environment is ideal for individuals who thrive on leadership, operational consistency, and team development. Successful candidates demonstrate strong culinary knowledge, quality control, teamwork, communication, and sound decision-making.

Requirements

High school diploma or GED equivalent.
Previous experience in a fast-paced, high-volume food service environment.
Supervisory experience with a proven ability to effectively manage and motivate a diverse staff.
Previous experience in a face-to-face customer service role.
Strong knowledge of food production methods, materials, and commercial equipment.
Understanding of business practices related to purchasing, inventory control, operating costs, and cash handling.
Strong communication skills for listening, discussing, and addressing questions or concerns from employees and customers alike.
Flexibility to work various shifts, including opening and closing the unit.
Ability to obtain a ServSafe certification within six months of hire and familiarity with Kansas sanitation requirements.

Nice To Haves

Current ServSafe certification at the time of hire.
Previous experience in a large-scale college, university, or institutional dining environment.
Proven supervisory experience in a high-volume food service environment
Strong team leadership abilities with a diverse workforce
A positive, solution-oriented approach to customer service and facility operations

Responsibilities

Establish and maintain effective relationships with other Union departments and employees to foster collaboration.
Actively work to resolve conflicts among employees and promote a positive work environment.
Assist in planning and executing business activities, including food production, staffing, customer service, sanitation, merchandising, and menu development.
Help manage inventories, count stock, and maintain accurate records to control costs.
Effectively handle difficult or emotional customer situations and provide exceptional service.
Solicit feedback from customers to enhance service and food quality.
Provide leadership with feedback regarding guest comments, staff issues, equipment maintenance, and other operational concerns.
Ensure food is prepared and presented attractively and that serving areas are maintained to high standards.
Assist in maintaining a clean and sanitary environment in the food court, serving, dining, production, and storage areas.
Ensure all signage in the unit is current and accurate.
Uphold company policies and maintain accurate records of employee performance and attendance.
Assign staff workstations, supervise daily operations, and provide training and guidance.
Review and check employee work to ensure adherence to standards and provide regular performance feedback.
Adhere to KU Dining and unit expectations for food preparation, presentation, and overall quality.
Ensure compliance with SERV Safe policies regarding recipes, cooking, and holding temperatures.
Coordinate with leadership to address any product or service quality issues and offer suggestions for improvement.
Enforce KU Dining policies consistently with all associates.
Adapt to staffing levels and manage assigned areas accordingly.
Perform other duties as assigned.