Cafe Supervisor - Le Supreme

Method Co.•Detroit, MI

5d•Onsite

About The Position

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend through thoughtful service, elevated design, and a deep sense of place. Le Suprême, will offer all-day French fare in the brasserie’s elegant dining room, alfresco, in the restaurant’s bar or within its 12-seat private dining room. Enter off Washington Boulevard or through The Rotunda to indulge in a menu comprised of Parisian specialties as well as fresh pastries, breads and desserts from the adjoining patisserie and boulangerie. Le Suprême’s full-service bar will also offer a curated cocktail program and a selection of over 300 world-class wines and champagne. Bar Rotunda, will serve as an all-day cafe and wine bar, with coffees, pastries, small plates, wine and cocktails offered at breakfast, lunch and dinner. Canopied by The Rotunda, Book Tower’s marble arched atrium and 100-year-old Kamper-glass skylight, the design and service are inspired by the grand cafés and venerable hotel bars of early twentieth-century Paris.

Requirements

Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team of staff.
Excellent communication skills, both verbal and written, with the ability to interact professionally with guests, colleagues, and vendors.
Proficiency in point-of-sale (POS) systems and Microsoft Office Suite.
Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.
Certification in food safety and sanitation (e.g., ServSafe) according to state and local requirements.

Responsibilities

Overseeing the cashiers, baristas and bartenders and ensure that guests are attended in a timely manner.
Being a part of daily service and support the hotel and café team members in providing exceptional service to all our guests.
Overseeing daily operations and contributing to the overall success of the F&B Outlet.
Acting with integrity, honesty, and knowledge that promote the culture of Method Co.
Maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Communicating information and issues to the Management Team and Hotel leaders so that the team can respond as necessary.
Contributing to positive team environment by recognizing shifts in morale and performance and communicating them to the Management Team.
Creating a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivering legendary customer service to all customers by acting with a customer first attitude and connecting with the customer.
Developing positive relationships with shift teams by understanding and addressing individual motivation, needs, and concerns.
Supporting operations during scheduled shifts, supporting opening and closing duties as assigned.
Performing barista and bartender duties to support service when needed.
Following all cash management and cash register policies and ensuring proper cash management practices are followed by shift team.
Following up with baristas, bartenders and cashiers during the shift to ensure the delivery of legendary customer service for all customers.
Ensuring food and beverage products served to our guests are to the standard / spec set by leadership.
Ensuring the Café / Bar area and common spaces are clean, organized and to brand standard.
Maintaining regular and consistent attendance and punctuality.
Following health, safety, and sanitation guidelines for all products.
Utilizing operational tools to achieve operational excellence during the shift.
Leading, motivating, and inspiring the front of house staff to deliver outstanding service and exceed guest expectations.
Ensuring prompt, courteous, and efficient service delivery to all guests, maintaining a welcoming and hospitable atmosphere.
Addressing guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
Fostering a culture of guest-centric service excellence among front-of-house staff, encouraging proactive engagement and personalized interactions.
Monitoring inventory levels of café & market supplies.
Ensuring compliance with food safety regulations, sanitation standards, and health codes, conducting regular inspections and implementing corrective actions as necessary.
Fostering a positive work environment characterized by teamwork, respect, and mutual support among front of house staff.