Supervisor ll - Hybrid

Dovenmuehle Mortgage, Inc. • Lake Zurich, IL

1d • $54,000 - $56,000 • Hybrid

About The Position

Provides supervisory support to the department by monitoring and prioritizing workflow, handling escalated or complex issues, and serving as an expert on the services and procedures of the department. Reports to Assistant Manager.

Requirements

• High school diploma or equivalent.
• 3 - 5 years’ experience in mortgage servicing.
• Strong knowledge of mortgage compliance and regulations.
• Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms.
• Strong analytical and problem-solving skills and attention to detail.
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.
• Ability to coordinate multiple and changing priorities.
• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to handle confidential or sensitive information with discretion.
• Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values.

Responsibilities

• Work with representatives to address escalated or more complex cases and provide problem resolution leadership. Coordinate escalated issues to management and/or other departments as appropriate.
• Coordinate and monitor distribution of workflow to maximize productivity, including handling overflow and understaffed areas.
• Identify and communicate to management issues concerning staffing, workflow, clients, procedures, etc.
• Participate in interview processes with job candidates.
• Train new employees, serve as a mentor, and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge.
• Work with management to set productivity goals; evaluate employee productivity against department standards.
• Monitor employee work to ensure employee professionalism, knowledge, and competency align with organizational standards; ensure department as well as regulatory requirements are strictly adhered to.
• Coach and counsel employees as appropriate; participate in the annual review process as assigned.
• Assist managers with tracking attendance, payroll administration, and other HR-related administrative tasks.
• Prepare and submit departmental reports to management as requested.
• Review quality control data and address/correct any deficiencies.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Paid Sick, Paid Personal and Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED