Subrogation Supervisor (Hybrid)

Intact Insurance Specialty Solutions • Southfield, MI

1d • $86,000 - $127,000 • Hybrid

About The Position

This position is responsible for supervising the day-to-day activities and procedures of the subrogation representatives to ensure proper handling and outcomes of subrogated occupational accident claims. Develops strategy, analyzes results and oversees daily work of direct reports including making assignments and the tracking of recovery of complex subrogation claims. Reviews and provides technical direction or recommendations on subrogated claims of various complexity. Makes appropriate recommendations to management on coverage and settlement on subrogation claims. Monitors quality, customer feedback and claim reports to ensure compliance, customer satisfaction and achievement of objectives. May do the work of subordinates as required.

Requirements

• Bachelor’s degree or equivalent experience required
• Minimum of 5-7 years of subrogation experience, with 1-3 years of supervisory experience.

Responsibilities

• Supervises day-to day activities and priorities of subrogation staff, including the assessment and management of claims assignments and ongoing guidance of subrogated claim files.
• Ensures execution of subrogation strategies, including review of potential files to assess viability of collection.
• Monitors and tracks subrogation recoveries regularly to ensure expected outcomes. Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
• Reviews and documents recommendations for subrogated claims; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
• Manages vendor relationships, subrogation attorneys, experts and TPA’s to ensure service quality.
• Manages unit staffing issues, including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
• May independently manages an inventory of subrogation files within the broadest limits of assigned authority.
• Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross-training plans.
• Maintains a strong professional knowledge of subrogation regulatory and legal environments and applies this information effectively.
• Anticipates and meets all customer needs (internal and external).

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level