Supervisor II, Transportation

Chick-fil-A Supply LLC•Lubbock, TX

10d

About The Position

The Transportation Supervisor will lead a team of drivers and navigators for the new Chick-fil-A Supply Distribution Center in Lubbock, Texas. In collaboration with other leaders, this person will execute safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Transportation Operations Manager, the Supervisor leads a team focused on exceptional customer service for Chick-fil-A restaurant Operators, safety, and achievement of key performance indicators (KPIs). The role also supports supply chain innovation and Chick-fil-A’s vision, strategy, and corporate purpose. Chick-fil-A Supply, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. It ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A’s culture of care.

Requirements

High school degree or equivalent.
At least 5 years of experience with private fleet operations.
Demonstrated experience and functional knowledge of food service distribution, including outbound transportation procedures and regulations, transportation equipment, and performance metrics.
Working knowledge of supply chain and warehouse operations innovations.
Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements.
Ability to perform physically demanding work, including consistently lifting up to 50 pounds.
Ability to work a flexible schedule, including nights (10 p.m.–8 a.m.), weekends, holidays, and rotating shifts.
Ability to value relationships and results and put others above oneself.
Strong critical-thinking, problem-solving, and improvement-driving skills, applied professionally and respectfully.
Exceptional organization, attention to detail, and communication skills.
Ability to negotiate and resolve conflict, including navigating confrontational situations while treating all parties with honor, dignity, and respect.
Proficiency in English reading, writing, and speaking to follow verbal instructions safely, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Nice To Haves

Bachelor’s degree.
At least 7 years of experience with private fleet operations.
Experience in warehouse operations supporting a food distribution or food manufacturing environment.
Class A CDL.
Knowledge of federal, state, and local government regulatory requirements for driver labor scheduling and safety.
Demonstrated success in operations and people leadership.
Proficiency in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions.

Responsibilities

Motivate, staff, schedule, and support a team responsible for deliveries, transportation, unloading, and other outbound distribution tasks.
Optimize driver and route assignments, ensuring compliance with federal, state, and local DOT requirements for routing time and drivers’ hours of service.
Troubleshoot issues with drivers during deliveries.
Conduct restaurant delivery audits to evaluate driver performance and identify operational improvements.
Lead the processing of trip reports and other documentation.
Monitor data, including payroll entries, to support effective expenditure tracking.
Support budget management for outbound transportation at the distribution center.
Build working relationships with store Operators, support seamless integration between distribution center and restaurant operations, and serve as a liaison between Operator needs and operational capabilities.
Deliver high service levels to Operators and achieve KPIs.
Train and develop a strong team.
Collaborate with the Transportation Manager on staff performance, improvement opportunities, and recognition of outstanding performance.
Support Chick-fil-A’s vision and strategy by building a culture aligned with Chick-fil-A Supply’s values of care, safety, and excellence.
Collaborate with the distribution center leadership team, CFA Supply Services, and business partners to ensure alignment and effective collaboration.
Complete other activities as required.