Supervisor II (Social Services)

City of New York•New York City, NY

About The Position

The New York City Department of Homeless Services (DHS) is recruiting a Supervisor II (Social Services) for its Division of Shelter Intake. The Division oversees day-to-day operations at intake and assessment sites serving single adults, adult families, and families with children. It ensures eligible people can access shelter 24 hours a day, 7 days a week, 365 days a year. DHS works with City agencies and nonprofit organizations to prevent homelessness, address street homelessness, provide temporary shelter, and connect people to stable housing, with a focus on accountability, empathy, and equity. The Supervisor Level 2 supervises and supports social services staff, coordinates with shelter staff and community-based providers to facilitate placement in alternative housing, and supports staff training. The role also involves monitoring staffing and program operations, participating in case coordination, collaborating with contracted sites and agencies, and addressing client noncompliance through Client Responsibility procedures. Applicants must be permanent in the Supervisor (Social Services) civil service title. Anyone hired provisionally must take and pass the civil service exam when it becomes available to be eligible for continued employment. The salary range is $69,880–$80,362.

Requirements

Must be permanent in the Supervisor (Social Services) civil service title; provisional hires must take and pass the civil service exam when it becomes available to be eligible for continued employment.
A baccalaureate degree from an accredited college.
Two years of full-time satisfactory experience in social casework, including at least one year in a supervisory capacity.

Responsibilities

Provide supervision and technical assistance to social services staff.
Serve as a liaison with shelter staff and community-based providers to facilitate client placement into alternative housing.
Refer staff to the DHS Training Bureau to support adequate and ongoing training.
Develop and monitor staffing schedules.
Prepare and review monthly reports on program activities and staff operations.
Coordinate and participate in case conferences and internal and external meetings.
Make recommendations for innovative strategies and techniques to enhance programs and meet client needs.
Collaborate with DHS-contracted sites and agencies involved in providing services for people experiencing homelessness.
Monitor non-compliant clients and use Client Responsibility procedures when needed.
Submit Client Responsibility cases for review and sanction, when applicable.