SUPERVISOR II (SOCIAL SERVICES)
About The Position
The New York City Department of Homeless Services (DHS) is recruiting one Supervisor II (Social Services) for its Division of Shelter Intake. The Division oversees daily operations at intake and assessment sites serving single adults, adult families, and families with children, including sites run directly by the agency and those operated by contracted providers. It ensures that people experiencing homelessness can access shelter according to eligibility criteria 24 hours a day, seven days a week, year-round. The Supervisor II provides supervision and technical assistance to social services staff, coordinates with shelter staff and community-based providers to facilitate client placement into alternative housing, and helps ensure staff receive ongoing training. The position also supports program operations through staffing schedules, reports, case conferences, and coordination with DHS sites and partner agencies. The role includes monitoring non-compliant clients and submitting applicable Client Responsibility cases for review and sanction.
Requirements
- A baccalaureate degree from an accredited college.
- Two years of full-time satisfactory experience in social casework.
- At least one year of the required social casework experience must have been in a supervisory capacity.
- Applicants must be permanent in the Supervisor (Social Services) civil service title. Applicants hired provisionally in this title must take and pass the civil service exam when it becomes available to be eligible for continued employment.
Responsibilities
- Provide supervision and technical assistance to social services staff.
- Serve as a liaison with shelter staff and community-based providers to facilitate client placement into alternative housing.
- Refer staff to the DHS Training Bureau to ensure they receive adequate and ongoing training.
- Develop and monitor staffing schedules.
- Prepare and review monthly reports on program activities and staff operations.
- Coordinate and participate in case conferences and internal and external meetings.
- Recommend innovative strategies and techniques to enhance programs and meet client needs.
- Collaborate with DHS contracted sites and agencies involved in providing services for people experiencing homelessness.
- Monitor non-compliant clients and use Client Responsibility procedures when needed.
- Submit Client Responsibility cases for review and sanction, when applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
