Supervisor I

Tapestry•Riverhead, NY

6d•Onsite

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence. The Supervisor drives personal sales performance while leading the team to achieve sales and KPI targets, analyzes metrics, and implements best practices. The role builds client relationships through proactive outreach and service standards, supports recruitment and team development, and fosters an inclusive culture. It also oversees store opening and closing, cash and register activities, inventory functions, stockroom organization, replenishment, omni-channel and virtual selling initiatives, brand-safe social media engagement, and customer data capture.

Requirements

At least 2 years of experience in a retail service environment in a management or floor leadership role.
Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency.
For EU roles, ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Experience in luxury, premium, or comparable retail is preferred.
A combination of education and experience will be considered.

Responsibilities

Drive personal sales performance and lead the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences and encourage repeat business and VIP retention.
Model service behaviors by welcoming customers, creating conversations, and discovering customer needs.
Coach team members on goals and performance; support recruitment, onboarding, role modeling, and ongoing training and development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse culture.
Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and securing the facility.
Process POS transactions and inventory functions, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
Keep the stockroom organized and direct timely replenishment to maintain sales-floor availability.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to grow loyalty and repeat purchases.