Supervisor I

kate spade new york•Lake Buena Vista, FL

7d•$16 - $25•Onsite

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment and providing exceptional floor supervision. The role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and elevates service, selling behaviors, and operational excellence. The Supervisor drives personal sales and team performance against sales and KPI targets, analyzes results, and applies best practices to improve performance and efficiency. The role builds client relationships through proactive outreach, supports exceptional in-store and after-sales experiences, and promotes repeat business and VIP retention. It also supports recruitment, onboarding, training, and team development while fostering an inclusive and equitable culture. Operational duties include supervising opening and closing procedures, cash handling, bank deposits, register operations, facility security, POS transactions, and inventory functions. The Supervisor maintains an organized stockroom and timely sales-floor replenishment, and drives omni-channel and virtual selling initiatives, including live-stream shopping. The role also promotes brand-safe social media engagement and leads customer data capture to support loyalty and repeat purchases. The schedule must be flexible to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. The position requires regular lifting of at least 25 lbs (occasionally up to 50 lbs), as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 2 years of experience in a retail service environment in a management or floor leadership role; a combination of education and experience will be considered.
Strong written and verbal communication skills.
Detail-oriented, proactive, and able to multitask and prioritize effectively.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency (for EU).
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Experience in luxury, premium, or comparable retail.

Responsibilities

Drive personal sales performance and lead the team toward sales and KPI targets; analyze metrics and implement practices to improve results and efficiency.
Build client relationships through proactive outreach and Kate Spade service standards, ensuring exceptional in-store and after-sales experiences and promoting repeat business and VIP retention.
Model service behaviors by meeting and greeting customers, creating conversations, and discovering customer needs.
Coach team members on goals and performance; support recruitment, onboarding, role modeling, training, and ongoing development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse culture.
Perform and supervise opening and closing procedures, cash handling, bank deposits, register operations, and facility security, including key-holding responsibilities.
Process POS transactions and inventory functions accurately, including transfers, receiving, shipments, repairs, and damages.
Maintain an organized stockroom and direct timely replenishment of the sales floor.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to grow loyalty and repeat purchases.