Supervisor I

kate spade new york•Grove City, PA

11d•$16 - $24•Onsite

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. The role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to kate spade new york standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and elevates service, selling behaviors, and operational excellence. The Supervisor drives personal and team sales and KPI performance, builds client relationships through proactive outreach, and ensures exceptional in-store and after-sales experiences. The role coaches and develops team members, supports recruitment and onboarding, and fosters an inclusive culture. It also oversees store operations and compliance, including opening and closing procedures, cash handling, inventory functions, stockroom organization, and replenishment. The Supervisor supports omni-channel and virtual selling, brand-safe social media engagement, and customer data capture. The position requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days such as public holidays. Regular lifting of at least 25 pounds and occasional lifting up to 50 pounds are required, along with climbing, bending, kneeling, and maneuvering throughout the sales floor and stockroom.

Requirements

At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience is preferred.
A combination of education and experience will be considered.
Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency (for EU).
Ability to work a flexible schedule that meets business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, as well as climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Nice To Haves

Luxury, premium, or comparable retail experience.

Responsibilities

Drive personal sales performance and lead the team to achieve sales and KPI targets; analyze metrics and use best practices to improve results and efficiency.
Build client relationships through proactive outreach and service standards; ensure exceptional in-store and after-sales experiences and support repeat business and VIP retention.
Model kate spade service behaviors, including greeting customers, creating conversations, and discovering their needs.
Coach team members on goals and performance; support recruitment, onboarding, role modeling, training, and ongoing development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse team culture.
Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and securing the facility.
Process POS transactions and inventory functions, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
Maintain an organized stockroom and direct timely replenishment to ensure product availability on the sales floor.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to support loyalty and repeat purchases.