Supervisor I, Magnolia House Women Shelter

CAMBA•New York, NY

7d•Onsite

About The Position

CAMBA is a community organization dedicated to building an inclusive New York City by providing over 160 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. CAMBA operates six homeless shelters for single adults, funded by the New York City Department of Homeless Services, offering a supportive, structured, therapeutic, safe, and drug-free environment. These shelters aim to rapidly place individuals experiencing homelessness into housing by providing comprehensive case management and housing placement services. Medical, behavioral health, job placement, and therapeutic recreation services are available to help stabilize clients and facilitate their transition into permanent or supportive housing. The Supervisor I (House Manager) role is crucial in maintaining the safety, security, and smooth operation of the shelter facility.

Requirements

High school diploma or equivalent experience
Four (4) years applicable experience

Nice To Haves

Working knowledge of CARES
Bilingual (English & any other language) preferred
Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position.
Submit medical Tuberculosis (TB) test results as part of the onboarding process.
Must obtain and maintain First Aid/CPR certification.
Must obtain and maintain certification in overdose prevention.
Must obtain and maintain F-80 Fire Safety Coordinator certification.
Must obtain and maintain CPI (Crisis Prevention) certified.

Responsibilities

Maintain professional relationships with clients and client confidentiality.
Practice Universal Precautions/Standard Protocol & Procedures.
Comply with all Federal, State, City and CAMBA security and privacy policies.
Input client data using DHS’ CARES database, as needed.
Communicate effectively with clients, peers, supervisors, and funders.
Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
Ensure inventory of security equipment is up to date.
Ensure security of valuables and medications in safe/cabinet.
Retrieve, observe and document client’s self-administration of medications, as appropriate.
Manage and coordinate the day-to-day functions of the shift ensuring programming, rounds, and client care services are occurring.
Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
Participate in program meetings as requested.
Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
Overcome resistance to change from clients.
Provide all required information for shift reports to CAMBA management and/or to funders.
In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
May conduct initial intake or initial and/or periodic assessments of clients.
May reach out and market the program to the community in order to obtain resources for clients.
Tasks may be modified, expanded and/or assigned over a period of time.