Shelter Supervisor

LAWS Domestic Violence & Sexual Assault Services • Leesburg, VA

19h • Onsite

About The Position

Serving Loudoun since 1984, LAWS (Loudoun Abused Women's Services) is a free, confidential, trauma-informed, and survivor-centered organization dedicated to assisting survivors of domestic violence, sexual assault, dating violence, stalking, and child abuse. Founded in 1984, LAWS operates the county's only emergency shelter for survivors fleeing domestic violence and provides a comprehensive range of services including a 24/7 crisis hotline, on-staff attorneys for legal representation, trauma therapy, hospital accompaniment, bilingual services, prevention education, and the Loudoun Child Advocacy Center. LAWS also plays a crucial role in coordinating community response teams for domestic abuse, sexual assault, and child abuse. The organization has seen a significant increase in the severity of abuse cases, with weapons use/threats up 77% and homelessness caused by domestic violence up 161% since 2019. Despite these challenges, LAWS remains committed to never turning a survivor away and ensuring that 73 cents of every dollar goes directly to services, earning it recognition as the 2025 Best Nonprofit in Loudoun. The organization values empathy, accountability, empowerment, adaptability, and effective communication.

Requirements

• Bachelor's Degree in Psychology, Sociology, Social Work, Human Development, Public Health or a related field, or equivalent experience
• 3+ years of experience in human services, crisis intervention services, or hotline services
• 1+ year of experience providing informal or formal leadership, supervision, training, or team coordination
• Experience working in a shelter environment
• Flexibility and adaptability to changing schedules, operational priorities, and emergency shelter coverage needs.
• Ability to maintain confidentiality and professional boundaries

Nice To Haves

• Bilingual/Multilingual Experience
• Supervising staff in a shelter, residential, crisis, or human services environment
• Experience working with survivors of domestic violence/sexual assault
• Experience with VAdata or other human services data systems

Responsibilities

• Directly supervise assigned Shelter Specialists and PRN Shelter Specialists, providing day-to-day direction, coaching, accountability, performance feedback, and support for onboarding, training, and ongoing development.
• Provide day-to-day operational oversight of the shelter during assigned shifts, ensuring appropriate staffing and coverage and monitoring cleanliness, organization, safety, accessibility, routines, and resident needs.
• Ensure Shelter Specialists complete assigned responsibilities, maintain established routines, and communicate important information across shifts; review shift notes, logs, and other operational documentation for completeness and accuracy.
• Maintain a safe, welcoming, survivor-centered, and trauma-informed shelter environment, responding to resident concerns, interpersonal conflicts, behavioral or safety concerns, and situations requiring supervisory intervention.
• Coordinate with the Shelter Manager on staffing gaps, coverage, schedule changes, and operational needs; address routine issues, escalate significant concerns as appropriate, and support continuity of 24/7 shelter operations.
• Provide direct survivor support when necessary to maintain safety and continuity of operations while referring case advocacy, planning, and goal-setting to the appropriate Advocate or program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level