Spvsr I, Operations

Cass Information Systems•Columbus, OH

About The Position

The Supervisor I, Operations plans, organizes, leads, and supervises assigned employees and operational workflows to ensure customer accounts are processed in a timely, accurate, and efficient manner in accordance with company standards and contractual agreements. The role is responsible for maintaining productivity, quality, and employee engagement within the work group. It operates with guidance from management while developing leadership capability and operational expertise.

Requirements

Demonstrated leadership, coaching, and team development abilities in a production-oriented environment.
Strong interpersonal, oral and written communication, organizational, and time management skills.
Effective problem-solving and decision-making capabilities.
Ability to manage multiple tasks and adapt in a fast-paced environment.
Ability to work with guidance while developing independent judgment.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Bachelor’s degree in business or a related field, or an equivalent combination of education and experience.
Typically requires 1–2+ years of leadership experience in a production or operations environment or an industry with comparable characteristics.

Nice To Haves

Familiarity with operational systems.

Responsibilities

Perform supervisory responsibilities in accordance with company policies and procedures, including leadership, training, performance feedback, coaching, and disciplinary actions.
Participate in recruiting, interviewing, hiring, and developing employees in consultation with management.
Plan, organize, and distribute daily work assignments.
Monitor workflow, productivity, and quality to ensure operational tasks are completed in alignment with service expectations.
Evaluate workload and staffing needs to coordinate resources, minimize overtime, and support efficient processing of customer accounts.
Communicate and collaborate with department management, Client Relations, and other internal stakeholders to support customer satisfaction and operational effectiveness.
Support identification and resolution of operational, system, and process issues.
Recommend process enhancements and participate in implementation activities.
Assist with or oversee implementation of new customer accounts and maintain departmental and client-specific procedures.
Provide day-to-day oversight of the department or team, develop performance metrics, ensure job procedures are documented and followed, and provide continuous performance feedback.
Support and participate in training and cross-training initiatives so employees can perform their responsibilities and adapt to process or system changes.
Ensure adherence to company policies, procedures, and safety standards, including promoting a safe and ergonomically sound work environment.
Assist in resolving operational and personnel-related issues, exercising sound judgment and escalating matters as appropriate.
Perform other duties as needed or assigned.