Supervisor, Human Resources - Shared Services

Family Health Centers of San Diego•San Diego, CA

2d•$70,304 - $88,751•Onsite

About The Position

Family Health Centers of San Diego (FHCSD) is seeking a Supervisor of Human Resources to oversee day-to-day Human Resources shared services and help build a consistent, measurable, and continuously improving service model. The role supervises staff, tracks service and workforce metrics, produces actionable reporting, and supports strategic HR initiatives across onboarding, HR service delivery, employee support, HR systems, audits, communications, training, recruiting, benefits, wellness, credentialing, and special projects. The position oversees HR Service Center operations, including employee and manager inquiries, Workday help tickets, transaction processing, document handling, escalations, and quality audits. It develops and maintains standardized processes, workflows, service expectations, controls, and job aids; builds operational scorecards and dashboards; validates data; analyzes trends and root causes; and recommends improvements to service, efficiency, employee experience, and compliance. The supervisor coordinates approved strategic HR initiatives from planning through implementation and sustainment, manages employee and contingent worker onboarding, supports reception operations, allocates work, coaches and develops staff, and administers performance management in consultation with management and Employee Relations as appropriate. The role provides responsive service to employees, managers, executives, and vendors, reviews work for policy and legal alignment, and maintains regular and predictable attendance. Occasional travel between sites and other locations is required. The position is onsite/in person at the Gateway location. The successful candidate will demonstrate commitment to community medicine and culturally competent care for medically underserved people.

Requirements

Bachelor's degree in Human Resources, Business Administration, Communications, or a closely related field.
Experience implementing or optimizing a shared-services or centralized service-delivery model.
Experience with Workday HCM or a comparable human capital management system.
Working knowledge of performance management, employee development, and supervisory practices.
Ability to define metrics, interpret trends, identify root causes, and develop useful, actionable reports from data.
Intermediate proficiency with Microsoft Excel, Outlook, Word, Visio, and related reporting or dashboard tools.
Project management skills, including scope definition, work planning, milestone tracking, resource coordination, risk management, and timely delivery.
Basic knowledge of state and federal employment requirements and Human Resources policies, procedures, controls, and best practices.
Ability to manage multiple priorities accurately in a fast-paced, high-volume environment and adapt to changing organizational needs.
Strong organizational, written communication, verbal communication, interpersonal, customer service, and stakeholder-management skills.
Demonstrated discretion and ability to safeguard confidential employee and organizational information.
Valid California driver's license, an automobile, proof of minimum levels of car insurance as required under California law, and an acceptable driving record are required for occasional travel between sites. California residents must obtain a valid California driver's license within ten days of establishing residency.

Nice To Haves

Two years of Human Resources experience preferred.
Supervisory experience preferred.
Knowledge of healthcare credentialing and regulatory requirements preferred.

Responsibilities

Supervise staff coordinating day-to-day Human Resources functions, which may include onboarding, reception/front desk operations, credentialing, training and development, HRIS, recruiting, benefits, wellness, employee communications, audits, reporting, and special projects.
Oversee daily HR Service Center operations, including employee and manager inquiries, Workday help tickets, transaction processing, document handling, escalations, and daily quality audits.
Develop, document, implement, and maintain standardized HR processes, workflows, service-level expectations, controls, and job aids.
Establish and maintain operational scorecards and dashboards tracking workload, volume, turnaround time, backlog, service-level attainment, error and rework rates, audit results, customer service trends, project milestones, and other assigned KPIs.
Validate data quality, investigate material variances, identify trends and root causes, and prepare routine and ad hoc reports with recommended actions.
Analyze service performance and workforce data to identify process gaps, risks, capacity needs, and opportunities for automation, standardization, cost avoidance, improved employee experience, and operational efficiency.
Coordinate strategic HR initiatives by developing workplans, milestones, dependencies, role assignments, communications, training, readiness activities, success measures, and sustainment plans.
Monitor strategic initiative progress, maintain project documentation and status reports, escalate barriers, coordinate cross-functional follow-up, and verify intended operational outcomes.
Manage employee and contingent worker onboarding, including collection, verification, tracking, and escalation of required documentation, tasks, credentials, and readiness requirements.
Supervise reception support operations and maintain reception/front desk procedures and visitor-management processes.
Organize work distribution, balance assignments, manage deadlines and escalations, and maintain service continuity during volume changes, absences, or competing priorities.
Build positive working relationships, set clear expectations, provide training and coaching, support career development, and maintain an accountable, service-oriented workforce.
Administer performance appraisals, performance improvement plans, and appropriate corrective action in a timely and consistent manner, consulting management and Employee Relations as appropriate.
Provide responsive customer service to employees, managers, executives, and external vendors; resolve issues within scope and handle escalated or cross-functional matters.
Review work products, materials, systems, and procedures for alignment with company policies and applicable state and federal requirements; consult the immediate manager promptly about identified risks or concerns.
Ensure employees understand their assigned duties and delegated tasks and have the training, tools, information, and access needed to perform them.
Maintain regular and predictable attendance.
Perform other duties as assigned.
Travel between sites and other locations occasionally as required.