Shared Services Supervisor

Aston Carter • Minnetonka, MN

3d • $36 - $43 • Hybrid

About The Position

The Supervisor, Capping Operations leads a team of Capping Associates and Analysts and ensures operational excellence across vehicle acquisition operations. The role oversees workload management, quality, compliance, stakeholder collaboration, and continuous improvement while maintaining service-level commitments and financial integrity. It requires operational oversight of vehicle capitalization activities and related billing, taxation, payments, VIN, registration, and reconciliation matters. The position is contract-to-hire and follows a hybrid schedule: in the office Tuesday through Thursday and remote Monday and Friday, based in Hopkins, Minnesota.

Requirements

• Bachelor's degree in Business, Finance, Accounting, Operations, or a related field, or equivalent experience.
• 5+ years of experience in Finance Operations, Contract Administration, Billing, Pricing, Customer Programs, or a related operational environment.
• 2+ years of people leadership experience.
• Strong understanding of contract interpretation, pricing administration, billing operations, and financial controls.
• Advanced Microsoft Excel proficiency.
• Experience managing operational metrics, service levels, and quality programs.

Nice To Haves

• Experience with Salesforce, Service Cloud, CPE, Xcelerate, FSP, or ERP.
• Lean Six Sigma certification.
• Project Management experience.
• Change Management experience.

Responsibilities

• Lead, coach, develop, and manage Capping Associates and Analysts, including setting performance expectations, conducting coaching sessions and performance reviews, supporting career development, and conducting workforce planning.
• Oversee daily operations, including workload balancing, queue management, Service Cloud case management, production metrics, SLA attainment, aging management, and escalation resolution.
• Provide operational oversight and decision-making for complex billing, taxation, capitalization, payment, VIN, registration, and financial reconciliation issues.
• Identify trends and analyze performance metrics; implement process improvements; support automation initiatives; update SOPs; participate in system testing; and promote team standardization.
• Build partnerships with Acquisitions, Vehicle Processing, Supplier Services, Accounting, Accounts Payable, Tax, IT, Client Success, vendors, and external partners to resolve issues, improve end-to-end processes, and support strategic initiatives.
• Ensure accurate vehicle asset capitalization, vendor payments, taxation, billing integrity, and financial controls, supporting billing and payment accuracy, financial statement accuracy, operational efficiency, regulatory compliance, and internal control adherence.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and applicable plan terms.
• Critical Illness, Accident, and Hospital coverage, subject to eligibility and applicable plan terms.
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available, subject to eligibility and applicable plan terms.
• Life Insurance, including Voluntary Life and AD&D for the employee and dependents, subject to eligibility and applicable plan terms.
• Short- and long-term disability coverage, subject to eligibility and applicable plan terms.
• Health Spending Account (HSA), subject to eligibility and applicable plan terms.
• Transportation benefits, subject to eligibility and applicable plan terms.
• Employee Assistance Program, subject to eligibility and applicable plan terms.
• Time Off/Leave (PTO, Vacation or Sick Leave), subject to eligibility and applicable plan terms.

What This Job Offers

• Career Level: Manager