Supervisor - Housekeeping

Bally's Chicago•Shreveport, LA

47d•Onsite

About The Position

This role involves supervising and ensuring the efficiency of Guest Room Attendants and House Attendants. The supervisor is responsible for issuing work assignments, keys, and monitoring work progress. They ensure assigned floors, closets, and carts are cleaned before the end of the shift, and submit work orders for maintenance issues. The position also assists with inventories, investigates guest complaints regarding housekeeping services and equipment, and is responsible for daily housekeeping services to guest rooms, corridors, and service elevator landings. Immediate response to guest requests or complaints is expected. The supervisor will train Guest Room Attendants to correct deficiencies, inspect housekeeping floor closets for adequate supplies, and ensure the delivery of supplies, removal of soiled linen and trash, and cleaning of guest corridors, landings, and staircases. They ensure all vacant and ready rooms are reported immediately and inspect departure and ready rooms daily. Inspection of VIP arrivals and assigned guestrooms prior to guest arrival is also a key responsibility. The supervisor ensures that all special projects are completed as scheduled and coordinates maintenance work, following up on its completion. They ensure all guestrooms in their section are serviced before the end of the shift and that floor closets and carts are left orderly and secured. The role involves signing for and accounting for key cards, returning lost guest items to the housekeeping office, and reporting unusual occurrences to the Executive Housekeeper. Daily communication with staff about hotel and casino happenings is required. The supervisor will also be involved in interviewing, hiring, training, evaluating, and retaining employees, as well as conducting coaching and counseling. They ensure employees work safely, follow safety rules, and comply with relevant laws, regulations, company policies, and the company's recycling program. The supervisor holds subordinates accountable for performance expectations, motivates and develops staff, and provides advice and guidance. They assist with the direction, coordination, and evaluation of staff and carry out shift management responsibilities. The supervisor completes schedules for House Attendants.

Requirements

Must possess computer proficiency with Microsoft Word
Must possess good oral and written communication skills.
Must possess good customer service and leadership skills.
Must be able to solve problems and deal with a variety of situations.
Must present an overall professional appearance.
Must be able to work weekends, holidays and nights as scheduled.
Must be able to successfully pass a background check.
Must have initiative, well-developed interpersonal skills, and the ability to set and achieve high standards of performance.
Must have the ability to make progress on multiple assignments under time constraints.
Must be able to speak, read and write English

Responsibilities

Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.
Ensures that assigned floors, closet and carts are cleaned before end of shift.
Submits work orders for all maintenance issues.
Assists with monthly and quarterly inventories.
Investigates complaints regarding housekeeping service and equipment.
Responsible for all daily housekeeping services to guest rooms, corridors, and service elevator landings.
Responds to any guest request or complaint immediately.
Train Guest Room Attendants as needed to correct deficiencies.
Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.
Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases.
Ensures that all vacant and ready rooms are reported immediately. Inspects at least three departures and ready rooms per section with written checklist daily.
Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest.
Ensures that all “special projects”, (deep cleaning, etc.) are completed properly and as scheduled.
Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.
Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.
Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.
Signs in and accounts for all section key cards.
Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.
Reports any unusual occurrence to the Executive Housekeeper.
Communicates daily with the staff; informs staff of all happenings in the hotel and casino.
Rewards and recognizes superior performers.
Interviews, selects, hires, and retains superior employees.
Completes timely evaluations for subordinates.
Conducts formal and informal training for subordinates.
Conducts formal and informal coaching and counseling with subordinates.
Ensures that employees work safely and follow all safety rules.
Ensures compliance with relevant laws and regulations as well as company policies and procedures.
Maintains up-to-date knowledge of industry and competition.
Ensures effective communication within the department and company.
Holds subordinates accountable for established performance expectations.
Motivates and develops staff; provides advice and guidance as appropriate.
Complies with and enforces compliance with the company’s recycling program standards.
Assist with the direction, coordination, and evaluation of Guest Room Attendants and House Attendants.
Carries out shift management responsibilities in accordance with the organization's policies and applicable laws.
Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Completes schedule for House Attendants