Supervisor - Housekeeping

Casino and•Shreveport, LA

46d•Onsite

About The Position

This role supervises and ensures the efficiency of Guest Room Attendants and House Attendants. The Supervisor is responsible for issuing work assignments, keys, and monitoring work progress. They ensure that assigned floors, closets, and carts are cleaned before the end of the shift, and submit work orders for any maintenance issues. The position also assists with monthly and quarterly inventories, investigates guest complaints regarding housekeeping service and equipment, and is responsible for all daily housekeeping services to guest rooms, corridors, and service elevator landings. Immediate response to any guest request or complaint is expected, and training of Guest Room Attendants is provided as needed to correct deficiencies. The Supervisor inspects housekeeping floor closets daily to ensure par stock levels for linens and adequate supplies are in place. They also ensure the delivery of supplies to floors, removal of soiled linen and trash, and the cleaning of guest corridors, elevator landings, and staircases. Reporting of vacant and ready rooms immediately is crucial. Daily inspection of at least three departure and ready rooms per section using a written checklist is required, as well as inspection of every departure and ready suite and every VIP arrival prior to guest arrival. The Supervisor ensures that all "special projects" (deep cleaning, etc.) are completed properly and on schedule. Coordination of maintenance work through the Office Coordinator and follow-up on completion is also a responsibility. The Supervisor ensures that every guestroom in the section is properly serviced before the end of the shift and that floor closets and Guest Room Attendant carts are left orderly and secured at the end of the shift. They sign in and account for all section key cards and immediately return any guest item left behind in a departure room to the housekeeping office for the lost and found department. Reporting any unusual occurrence to the Executive Housekeeper and daily communication with staff, informing them of hotel and casino happenings, are key duties. Rewarding and recognizing superior performers, interviewing, selecting, hiring, and retaining superior employees, and completing timely evaluations for subordinates are also part of the role. The Supervisor conducts formal and informal training, coaching, and counseling with subordinates. They ensure employees work safely and follow all safety rules, and ensure compliance with relevant laws, regulations, company policies, and procedures. Maintaining up-to-date knowledge of the industry and competition, and ensuring effective communication within the department and company are expected. Subordinates are held accountable for established performance expectations, and staff are motivated and developed with advice and guidance as appropriate. Compliance with the company's recycling program standards is mandatory. The role assists with the direction, coordination, and evaluation of Guest Room Attendants and House Attendants, and carries out shift management responsibilities in accordance with the organization's policies and applicable laws. This includes assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. The Supervisor also completes the schedule for House Attendants.

Requirements

Must possess computer proficiency with Microsoft Word
Must possess good oral and written communication skills.
Must possess good customer service and leadership skills.
Must be able to solve problems and deal with a variety of situations.
Must present an overall professional appearance.
Must be able to work weekends, holidays and nights as scheduled.
Must be able to successfully pass a background check.
Must have initiative, well-developed interpersonal skills, and the ability to set and achieve high standards of performance.
Must have the ability to make progress on multiple assignments under time constraints.
Must be able to speak, read and write English

Responsibilities

Supervises and ensures efficiency of the Guest Room Attendants and House Attendants.
Issues work assignments, keys, etc., and monitors their work progress.
Ensures that assigned floors, closet and carts are cleaned before end of shift.
Submits work orders for all maintenance issues.
Assists with monthly and quarterly inventories.
Investigates complaints regarding housekeeping service and equipment.
Responsible for all daily housekeeping services to guest rooms, corridors, and service elevator landings.
Responds to any guest request or complaint immediately.
Train Guest Room Attendants as needed to correct deficiencies.
Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.
Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases.
Ensures that all vacant and ready rooms are reported immediately.
Inspects at least three departures and ready rooms per section with written checklist daily.
Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest.
Ensures that all “special projects”, (deep cleaning, etc.) are completed properly and as scheduled.
Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.
Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.
Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.
Signs in and accounts for all section key cards.
Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.
Reports any unusual occurrence to the Executive Housekeeper.
Communicates daily with the staff; informs staff of all happenings in the hotel and casino.
Rewards and recognizes superior performers.
Interviews, selects, hires, and retains superior employees.
Completes timely evaluations for subordinates.
Conducts formal and informal training for subordinates.
Conducts formal and informal coaching and counseling with subordinates.
Ensures that employees work safely and follow all safety rules.
Ensures compliance with relevant laws and regulations as well as company policies and procedures.
Maintains up-to-date knowledge of industry and competition.
Ensures effective communication within the department and company.
Holds subordinates accountable for established performance expectations.
Motivates and develops staff; provides advice and guidance as appropriate.
Complies with and enforces compliance with the company’s recycling program standards.
Assist with the direction, coordination, and evaluation of Guest Room Attendants and House Attendants.
Carries out shift management responsibilities in accordance with the organization's policies and applicable laws.
Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Completes schedule for House Attendants.