Supervisor - Hotel Operations FT

Casino and•Atlantic City, NJ

7d•Onsite

About The Position

This role is responsible for creating a fun and productive work environment within hotel operations. The Supervisor will oversee various aspects of guest services, employee management, and operational efficiency. The work environment is diverse, fast-paced, deadline-driven, and requires multi-project coordination, prioritizing, and flexibility to accommodate last-minute requests and changes.

Requirements

Experience in hotel operations.
Ability to create a fun and productive work environment.
Proficiency in verifying daily paperwork.
Skill in handling customer problems/complaints effectively and courteously.
Experience in training new employees.
Ability to prepare work schedules.
Skills in employee motivation, training, and empowerment.
Understanding of staff behavior and appearance policies.
Experience processing discrepancy reports, rate variation, and credit reports.
Proficiency in managing the rooming process, including pre-blocking, pre-registration, and check-in for VIPs and groups.
Ability to post charges and settle folios.
Skill in resolving due-outs and completing express check-outs.
Experience coordinating package coupons.
Ability to handle, redeem, and assign coupons.
Capability to announce evacuations and contact executives during emergencies.
Ability to partner with other departments for guest services.
Knowledge of maintaining clean, organized, and safe work areas.
Ability to maintain knowledge of hotel and community events.
Commitment to administering superior customer service.
Ability to complete special assignments.

Responsibilities

Creating a fun and productive work environment.
Verifying daily paperwork.
Ensuring timely, effective, and courteous handling of customer problems/complaints.
Training new employees and preparing work schedules.
Motivating, continually training, and empowering employees.
Ensuring staff behavior and appearance comply with established policy.
Processing discrepancy reports, rate variation, and credit reports.
Overseeing the efficient operation of the rooming process, including arrangements for Casino, Group Sales, and VIP guests.
Posting charges and settling folios for individuals and groups.
Resolving due-outs and completing express check-outs.
Coordinating the ordering and reconciliation of package coupons.
Distributing, handling, redeeming, and assigning coupons for distribution that are considered in the calculation of gross revenue.
Announcing evacuations and contacting appropriate executives in emergency situations.
Partnering with Housekeeping, Front Services, and Casino Marketing to ensure timely guest check-in and maximum occupancy.
Ensuring cleanliness, organization, and safe condition of work areas.
Maintaining knowledge of hotel, community, and special events to provide guests with accurate information.
Administering superior customer service to all guests.
Completing special assignments as requested.
Performing other duties as assigned.