Supervisor, Operations (YMX-FT)

Cargojet•Mirabel, QC

1d•Onsite

About The Position

This role is responsible for overseeing daily operations to ensure customer requirements are met in accordance with standard criteria. The Supervisor will interpret aircraft loading instructions, hazardous material labels, and manifests, ensuring accuracy and compliance. A key aspect of this role is organizing teams for the safe and timely loading/offloading of trucks and aircraft, delegating duties to optimize productivity. The Supervisor must maintain the highest standards of health, safety, and security, adhering to all government regulations. Accurate completion of internal and billing paperwork with appropriate approvals is also required. This position involves providing leadership, guidance, motivation, and support to various teams, including office administration, lead hands, ramp staff, and operators, to ensure on-time flight performance. Training, coaching, and feedback are essential, as is handling performance matters and disciplinary issues professionally and in conjunction with HR. Effective communication with customers and internal stakeholders is crucial for operational success. The Supervisor must enforce company policies and procedures, delegate responsibilities, conduct audits, and suggest operational improvements. Flexibility to adapt to irregular operations and a willingness to learn backup operational skills are also necessary.

Requirements

Direct leadership with team members and lead hands is required.
Ability to be flexible and adapt to irregular operations and late flights to ensure operational requirements are achieved.
Willingness to learn load planning and other operational skills as a back up to support operational continuity.

Responsibilities

Ensure that all customer loading/offloading requirements are met in accordance with standard criteria.
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and cargo routing tags and ensure accuracy and operational requirements are met.
Organize the team to ensure the safe & timely loading/offloading of trucks and aircraft and delegate duties to cargo handlers as required to ensure shifts are at optimal productivity.
Ensure operations are in accordance with the highest possible standards of health, safety, security and in accordance with all government statutory requirements.
Ensure all internal and billing paperwork is completed accurately with appropriate approvals provided.
Provide leadership, guidance, motivation and support to the office administration team members, lead hands, ramp staff and operators in order to maintain on-time performance of all flights.
Provide training, coaching and feedback as appropriate.
Handle performance matters and discussions with sensitivity and professionalism.
Work with HR on all discipline matters, issues, breaches and investigations.
Communicate with customers in a professional, courteous manner concerning flights and volumes and other required corporate information.
Communication with Duty Managers, Customer Service, other stations and internal team members in a respectful, professional, confidential and timely manner to ensure on-time flight performance and to ensure other required expectations are met.
Maintain compliance with and enforce all company policies and procedures relating to the workplace (including but not limited to: attendance, uniforms, equipment operation, safety, etc.).
Delegate responsibilities as appropriate & ensure audits of all required areas are completed.
Initiate, maintain & improve operations by suggesting time/cost saving ideas and strategies.
Ability to be flexible and adapt to irregular operations and late flights to ensure operational requirements are achieved.
Willingness to learn load planning and other operational skills as a back up to support operational continuity.