Rooms Operations Supervisor | Luxury Lifestyle Hotel
About The Position
At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We understand that our Associates are the shining stars of what we do and we encourage you to bring your true self to work every day. We offer health & wellness programs, best-in-class learning and development, and travel discounts. We are looking for our next great team member to join us on our front desk team as a Rooms Operations Supervisor. We are committed to providing you with highly competitive wages, an exceptional benefit plan for eligible associates & your family members, an RSP/401K matching program for eligible associates, flexible scheduling, discounts with our Crescent managed properties in North America for you & your family members, Marriott Hotel Discount, and a Tuition Assistance Benefit.
Requirements
- Minimum of 2 years of hotel supervisory experience in Front Office, Housekeeping, or Rooms Operations.
- Luxury or full-service hotel experience preferred.
- Strong leadership and team development skills.
- Excellent guest service and conflict resolution abilities.
- Strong organizational and time management skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with hotel property management systems and Microsoft Office.
- Excellent verbal and written communication skills.
- Flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Marriott experience preferred.
- Previous experience with Opera Cloud, FOSSE, or similar PMS.
- Experience supervising union and non-union associates preferred.
- Bilingual (English/Spanish) is a plus.
Responsibilities
- Supervise the daily operation of the Front Office, Housekeeping, and Guest Services during assigned shifts.
- Ensure a warm, personalized arrival and departure experience for every guest.
- Monitor guest satisfaction and promptly resolve guest concerns using effective service recovery techniques.
- Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure brand and cleanliness standards are consistently met.
- Support room readiness by partnering closely with Housekeeping and Engineering to prioritize room availability.
- Assist with VIP arrivals, special requests, group arrivals, and other operational priorities.
- Monitor staffing levels and adjust assignments to meet business demands while maintaining service standards.
- Coach, motivate, and develop associates through ongoing feedback, recognition, and accountability.
- Ensure compliance with hotel policies, safety procedures, and security standards.
- Assist with scheduling, payroll review, timecard approvals, and attendance management as assigned.
- Train new associates and reinforce brand service standards and operational procedures.
- Communicate effectively during shift changes and participate in daily operations meetings.
- Maintain accurate operational reports, logs, and departmental documentation.
- Collaborate with other departments to ensure seamless communication and execution of guest requests.
- Promote teamwork and a positive work environment while fostering associate engagement.
- Perform Manager-on-Duty responsibilities when assigned.
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- RSP/401K matching program for eligible associates
- Flexible scheduling
- Discounts with our Crescent managed properties in North America for you & your family members
- Marriott Hotel Discount
- Tuition Assistance Benefit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
