Rooms Operations Supervisor | Luxury Lifestyle Hotel

Horseshoe Bay Resort • City of White Plains, NY

1d • $1 - $28 • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We understand our Associates are the shining stars of what we do and we encourage you to bring your true self to work every day. We offer health & wellness programs, best-in-class learning and development, and travel discounts. We are looking for our next great team member to join us on our front desk team as Rooms Operations Supervisor. We are committed to providing you with highly competitive wages, an exceptional benefit plan for eligible associates & your family members, an RSP/401K matching program for eligible associates, flexible scheduling, discounts with our Crescent managed properties in North America for you & your family members, Marriott Hotel Discount, and a Tuition Assistance Benefit.

The Rooms Supervisor is responsible for supporting the daily operations of the Rooms Division, ensuring exceptional guest service while maintaining the highest standards of quality, cleanliness, and operational efficiency. This position provides leadership and direction to Front Office, Housekeeping, and Guest Services associates during assigned shifts, ensuring compliance with hotel standards, brand expectations, and company policies. The ideal candidate is a hands-on leader who is passionate about hospitality, thrives in a fast-paced luxury environment, and leads by example through service excellence and accountability.

Requirements

• Minimum of 2 years of hotel supervisory experience in Front Office, Housekeeping, or Rooms Operations.
• Strong leadership and team development skills.
• Excellent guest service and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with hotel property management systems and Microsoft Office.
• Excellent verbal and written communication skills.
• Flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Luxury or full-service hotel experience preferred.
• Marriott experience preferred.
• Previous experience with Opera Cloud, FOSSE, or similar PMS.
• Experience supervising union and non-union associates preferred.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Supervise the daily operation of the Front Office, Housekeeping, and Guest Services during assigned shifts.
• Ensure a warm, personalized arrival and departure experience for every guest.
• Monitor guest satisfaction and promptly resolve guest concerns using effective service recovery techniques.
• Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure brand and cleanliness standards are consistently met.
• Support room readiness by partnering closely with Housekeeping and Engineering to prioritize room availability.
• Assist with VIP arrivals, special requests, group arrivals, and other operational priorities.
• Monitor staffing levels and adjust assignments to meet business demands while maintaining service standards.
• Coach, motivate, and develop associates through ongoing feedback, recognition, and accountability.
• Ensure compliance with hotel policies, safety procedures, and security standards.
• Assist with scheduling, payroll review, timecard approvals, and attendance management as assigned.
• Train new associates and reinforce brand service standards and operational procedures.
• Communicate effectively during shift changes and participate in daily operations meetings.
• Maintain accurate operational reports, logs, and departmental documentation.
• Collaborate with other departments to ensure seamless communication and execution of guest requests.
• Promote teamwork and a positive work environment while fostering associate engagement.
• Perform Manager-on-Duty responsibilities when assigned.

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed