Supervisor Healthcare Call Center - Remote US

Gainwell Technologies LLC•Any city, OH

3d•$45,300 - $64,700•Remote

About The Position

The Supervisor Healthcare Call Center is responsible for overseeing the daily operations of a healthcare-focused customer service team supporting members, providers, and healthcare-related inquiries. This role ensures service excellence, compliance with service level agreements, operational efficiency, and team development while fostering a positive customer experience. The ideal candidate is a strong leader with healthcare call center experience, excellent problem-solving abilities, and a passion for coaching and developing teams.

Requirements

Bachelor's degree in business management, healthcare administration, or related field; equivalent combination of education and experience may be considered
6+ years of customer service experience, including 2+ years of leadership or supervisory experience
Healthcare experience preferred, including medical office, pharmacy, insurance, Medicaid/Medicare, healthcare call center, or related healthcare operations
Experience working with customer service platforms, help desk software, telephone technology, and basic computer applications
Strong communication, coaching, analytical problem-solving, and organizational skills with the ability to work independently in a remote environment

Responsibilities

Supervise daily healthcare call center operations to ensure quality customer service, operational efficiency, and compliance with service level agreements (SLAs)
Support representatives with resolving complex customer inquiries while escalating service or operational concerns appropriately to leadership
Review operational and client reports to ensure data integrity, policy compliance, and accurate transaction processing
Train, mentor, and coach team members while supporting performance management, employee development, and hiring activities
Collaborate with internal teams, leadership, and customers to improve processes, support service delivery, and maintain a positive customer experience