Supervisor, Health Plan Education & Group Well-Being Plans

HMSA•Honolulu, HI

3h•Hybrid

About The Position

This role is responsible for developing and executing strategies related to health plan education and group well-being programs. The position involves managing a team, collaborating with sales leadership, developing educational materials, and conducting training for external audiences. The goal is to promote HMSA's value proposition, increase membership, and ensure effective communication of health plan benefits and well-being initiatives.

Requirements

Bachelors degree or equivalent amount of related experience.
Five years of successful experience in a coaching, teaching, training, sales, retail, marketing or related experience.
Effective written and verbal communication.
Effective sales, negotiation, or persuasion skills.
Excellent customer service skills and a service-oriented attitude.
Basic knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and Power Point.
Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four sections of the state licensing examination within three months of hire date.
Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.
Must have valid driver's license, with access to an automobile with current registration and no fault insurance.

Responsibilities

Develop goals and objectives for the performance management program to ensure maximum performance of staff, providing guidance, coaching, and mentoring through the performance management process.
Ensure staff remains committed and motivated to meet goals and objectives and manage staff development activities.
Prioritize multiple requests and proactive initiatives based on the changing needs of the business and customer/member experience to ensure the unit's time is spent in the most productive manner.
Report progress on a weekly basis to the Director, proposing potential solutions for issues, alternatives to mitigate potential problems, and providing adequate notice for future resource needs.
Work collaboratively with Sales leadership to plan, lead, staff, coordinate, and execute effective open enrollment presentations, employer well-being plans, member communication initiatives, Q&A sessions, health/benefit fairs at employer sites statewide, and training and seminar opportunities to drive awareness of HMSA's value proposition and increase membership.
Handle member escalations as necessary.
Strategically plan and employ multiple media strategies (e.g., webinars, direct mail, email, social media/internet) and exceptional selling skills to sell, promote, educate, and implement HMSA and ancillary products and services to existing and potential members on group-specific plans, well-being programs, disease management, preventive care programs, and other programs in accordance with HMSA's strategic marketing goals.
Drive productivity and team environment in a cross-functional team of Strategic Account Manager (SAM)/Account Relationship Consultant/Account Relationship Specialist/Health Plan Advisor and Well-Being Manager.
Staff will participate and take point on event planning to strategize and prioritize OE support as well as support tactical workplace well-being plans for specific employers.
Staff will work closely with the Manager, Well-Being programs to provide updates on employer health and well-being plans, training needs, and other related workplace well-being initiatives.
Create, review, and quality assurance OE and well-being materials for content and appropriateness to particular groups or audiences.
Lead the development of new presentations to support business objectives.
Collaborate with CPO, Admin, COMM, and other departments to finalize and obtain materials from internal sources and distribute them to groups in a timely manner.
Manage internal and external customer relationships and participate in strategic planning and evaluation sessions with partner Business Teams.
Develop/coordinate/conduct training for external audiences, including employer groups' Human Resource administrators and Group Leaders.
Educate and advise them on group health plan benefits and provisions, HMSA health and well-being programs, enrollment, billing and payment policies and procedures, and health care regulations.
Respond to group leaders' questions regarding these subjects, as well as general questions relating to HMSA.
Actively participate in strategic initiatives as an AMS representative as assigned by AMS Leadership Team.
Work with leadership and executives of other stakeholder departments to plan, obtain resources, execute, communicate, and monitor the project.
Perform all other miscellaneous duties and responsibilities as directed or assigned.