Supervisor - Health and Wellness

TriHealth•Evendale, OH

5d•Onsite

About The Position

This position provides members with quality staff, programs, service, and state-of-the-art equipment to improve their health across one or more facility areas, which may include fitness, aquatics, child care/recreation, member service, or food service. The supervisor supports HealthAhead and the wellness needs of a global corporate client while bringing together staff, programming, member service, and operational excellence in a wellness environment. The role is responsible for recruiting, hiring, orienting, training, scheduling, and evaluating staff; developing membership-based and fee-generating products, programs, activities, special events, and services; and planning, marketing, implementing, and evaluating those offerings. Through oversight of staff, instructors, and contractors, the supervisor handles operational responsibilities that may include purchasing equipment; overseeing equipment maintenance, repair, and cleaning; scheduling area and program coverage, service appointments, orientations, and classes; and maintaining a safe, clean, and welcoming environment. The supervisor develops and implements an annual calendar-year plan and budget and submits monthly reports. The role interacts with members and nonmembers to address program questions, complaints, and suggestions, and serves on cross-functional facility teams. The supervisor also serves as manager on duty as needed for a 110,000-square-foot wellness facility.

Requirements

Bachelor's degree in Health and Fitness or a related field.
Basic Life Support (BLS) for Healthcare Providers.
Computer application skills.
3–4 years of experience in Fitness Administration.
2–3 years of experience in Supervisor/Lead Programming.

Responsibilities

Recruit, hire, orient, train, schedule, and evaluate staff.
Develop membership-based and fee-generating products, programs, activities, special events, and services; plan, market, implement, and evaluate them.
Oversee staff, instructors, and contractors and carry out facility operations, including equipment purchasing and oversight of equipment maintenance, repair, and cleaning.
Schedule area and program coverage, service appointments, orientations, and classes.
Help provide a safe, clean, and welcoming environment.
Develop and implement an annual calendar-year plan and budget, and submit monthly reports.
Address program questions, complaints, and suggestions from members and nonmembers.
Serve on cross-functional teams throughout the facility.
Serve as manager on duty as needed and float through the building regularly.
Achieve a 100% response rate for comment cards received each month.
Achieve a mean annual member-survey score of 4.4 for overall Pavilion satisfaction.
Achieve year-to-date net contribution goals for the fitness center operation within +/- 2%.
Coordinate with GE maintenance, aquatic vendors, GEFC, and TriHealth staff to support safe, clean, efficient, and effective pool operations and utilization, including coordinating the annual pool shutdown.
Meet predetermined annual budget and quality-assurance goals.
Handle issues and problems well, follow policies and procedures, and maintain professionalism.
Work as part of the TriHealth and GE Fitness Center teams and attend and contribute to required team meetings.
Conduct department huddles, regularly round on team members, lead monthly team meetings, and cascade key leadership messages.
Model, coach, and validate team members' use of TriHealth Way behaviors, including AIDET + Promise, Always Behaviors, and Always HEARD.
Recognize team members for safety wins, positive performance, and demonstrating SERVE and ALWAYS behaviors and TriHealth Way principles.