Supervisor, Guest Services (Driver)

Holland America/Princess Alaska-Yukon Land Operations•Cooper Landing, AK

108d•Onsite

About The Position

The Guest Services Supervisor oversees a team that serves as greeters, problem-solvers, and sales representatives for the location. The supervisor and team provide excellent guest service, use knowledge of company products, tours, services, local information, policies, procedures, and guidelines to assist guests and employees, and support the company’s goals by creating a positive visitor experience. The position includes driver-training instruction, guest transportation, sales and accounting duties, desk and telephone support, and emergency communications.

Requirements

Valid Commercial Driver’s License, Class B, with air brake endorsement; license must not be revoked or suspended and applicant must have fewer than three moving violations.
Ability to pass a Department of Transportation physical and drug screen.
Minimum age of 21 to operate a company vehicle.
Must pass a pre-employment background check.
Minimum age of 18 to reside in company housing, where available.
Must be eligible to work in the United States; employment visa sponsorship or transfer is not available at this time.
Ability to lift 50 pounds.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, or work on feet for at least 8 hours per day.

Responsibilities

Provide driver-training certification instruction, including classroom and behind-the-wheel training.
Communicate and coordinate with multiple departments and third-party vendors to process requests and accommodations in a friendly and professional manner.
Apply knowledge of company products, tours, services, and operations to enhance guests’ vacation and employees’ work experiences.
Monitor bookings, take payments, and process refunds for hotel rooms, amenities, and tours.
Oversee daily sales and complete accounting duties.
Transport guests to and from excursions.
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
Answer and redirect telephone calls as needed; greet and interact with guests at the desk or designated areas.
Monitor the alarm panel and communicate with guests, employees, security, and management during emergencies.