Guest Services Supervisor
About The Position
The Guest Services Supervisor inspires, develops, and motivates the guest services team while driving sales, rentals, slip sales, cash management, and inventory management. The role sets world-class customer service standards and supports front-line operations across multiple marina services, including the fuel dock, pump-out service, and arriving and departing boats. The supervisor complies with company policies, procedures, and legal requirements and fosters teamwork and a fun atmosphere while exceeding customer expectations. The supervisor assists with directing team operations under the General Manager or Guest Services Manager, facilitates team training, helps ensure customer satisfaction, and maintains the rental fleet and water sports equipment in clean, working condition so guests can have a positive on-water experience.
Requirements
- Excellent interpersonal and outstanding communication skills.
- Very organized and detail oriented.
- Proficient in Microsoft Office products.
- Able to independently lift, carry, push, and pull up to 30 pounds.
- Able to swim or willing to wear a personal flotation device in an emergency.
- Able to perform frequent simple grasping, fine manipulation, and repetitive hand and arm movements, and occasional squeezing and overhead reaching.
- Able to work flexible hours based on property needs, including weekends and holidays as needed.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Assist with directing Guest Services team operations under the supervision of the General Manager or Guest Services Manager, ensuring world-class customer service.
- Facilitate training so the Guest Services team can promote sales and rentals and understand Suntex Marinas’ customer-service expectations.
- Ensure marina customers are satisfied with the services provided.
- Ensure the rental fleet and water sports equipment are clean and in proper working order.
- Support sales, rentals, slip sales, cash management, and inventory management.
- Comply with company policies, procedures, and legal requirements.
- Inspire teamwork and create a fun atmosphere while exceeding customer expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
