Guest Services Supervisor

Live Nation Entertainment•Irving, TX

About The Position

US Concerts is seeking a Guest Services Supervisor. This is a working supervisor role responsible for supervising and coordinating the venue’s Guest Services team. Duties may also include management functions. The supervisor provides guest assistance, leads and trains staff, supports event operations and safety compliance, and helps close the venue after events. The position also participates in the venue’s sustainability program.

Requirements

High school diploma or equivalent.
At least 2 years of experience in guest service and communications.
Excellent verbal, written, and interpersonal communication skills.
Acute sense of judgment, tact, and diplomacy.
Strong sense of teamwork and ability to execute programs.
Ability to walk and climb stairs constantly, lift and carry 50 lbs. or more, and sit occasionally.

Responsibilities

Direct and supervise Guest Services staff and other employees performing similar services as directed.
Greet and assist guests, respond to inquiries and complaints, and provide exceptional guest service.
Lead and train staff on an ongoing basis, including helping staff positions so team members understand event-specific details.
Assist with managing staff breaks.
Assist management in ensuring compliance with venue policies, procedures, and safety regulations.
Oversee staff productivity and work assignments, and communicate challenges and assignment status to management before the shift concludes.
Participate in the venue’s sustainability program, which may include conserving resources, preventing waste, sorting waste, collecting recycling, and educating fans about sustainability efforts.
Work with fellow team members to close the venue after shows, which may include collecting recyclables and picking up and storing event equipment.
Assign and schedule team members to specific duties.
Perform other tasks as assigned by the Guest Services Manager.