Supervisor, Guest Services

Holland America/Princess Alaska-Yukon Land Operations•Anchorage, AK

97d

About The Position

The Supervisor, Guest Services helps manage the Rail Division’s daily operations and Retail Program. The role supports onboard gift shop sales and contributes to the overall guest experience, while helping ensure the retail warehouse team succeeds and maintaining positive interactions with operations team members. The position supervises Guest Service Hosts and unit activities, coordinates passenger services, and oversees retail clerks’ daily work. It also handles retail fulfillment, inventory, sales tracking, and receiving product shipments. The role carries out management responsibilities in accordance with company policies, objectives, and applicable laws and regulations.

Requirements

Proficiency in computer business applications.
Current, valid driver’s license and three years of clean driving record; a Motor Vehicle Report will be requested.
Must meet the Company’s clean driver eligibility requirements.
Minimum age of 21.
Must pass a pre-employment background check.
Must be eligible to work in the United States; the employer cannot sponsor or take over sponsorship of employment visas at this time.
Must be able to lift 50 pounds.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of eight hours per day.

Responsibilities

Supervise a team of Guest Service Hosts and the unit’s activities and operations.
Coordinate passenger activities and services.
Carry out management responsibilities in accordance with company policies, objectives, and applicable government laws and regulations.
Assist with and manage retail clerks’ daily tasks to ensure duties are completed in a timely manner.
Ensure mail orders are fulfilled, packaged, and prepared for shipping.
Meet the daily evening train with management and retail clerks to check in retail.
Collect gift shop inventory sheets to restock storage areas aboard train cars.
File and secure retail envelopes and mail orders.
Work with the Administration team to keep onboard staff sales data current.
Enter data into the Excel tracking system used to determine employee Retail Sales Bonus eligibility.
Manage missing or damaged retail items and collect and correct inventory.
Receive product orders from large box trucks using a forklift; forklift training is provided.