Supervisor, Guest Services - Luggage w/CDL

Holland America/Princess Alaska-Yukon Land Operations•Anchorage, AK

117d

About The Position

The Guest Service Supervisor oversees guest service tour-desk operations and provides excellent service to guests and employees. The role applies knowledge of company products, optional tours, services, local information, policies, and procedures while supporting the company's overall goals. It also includes supervising and guiding staff, coordinating passenger activities and services, handling sales and desk accounting procedures, and maintaining guest-service records and work areas.

Requirements

Proficiency in computer business applications, including working knowledge of computerized point-of-sale (POS) systems.
Three years of experience in positions involving customer service operations preferred.
Current, valid driver's license and clean driving record; a Motor Vehicle Report (MVR) will be requested.
Current, valid Commercial Driver's License (CDL); may obtain through the company training program.
Meet the company's clean driver eligibility requirements.
Able to lift 50 lbs/25 kg.
Pass a pre-employment background check.
Minimum age of 18 required to reside in company housing, where available.
Commitment to excellent customer service for guests, coworkers, and vendors.
Commitment to a diverse, equitable, and inclusive work environment.
Eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of eight hours per day.

Nice To Haves

Three years of experience in positions involving customer service operations.

Responsibilities

Supervise, train, and provide regular performance guidance to reporting staff.
Provide excellent customer service; analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.
Routinely coordinate passenger activities and services.
Process daily sales and oversee accounting procedures related to the guest service desk.
Communicate and coordinate with multiple departments to process requests and accommodations in a friendly and professional manner.
Answer and redirect telephone calls as needed, and greet and interact with guests at the desk or designated areas.
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
Keep work areas organized, clean, and sanitized.