Supervisor, Global Field Engineering

Warner Bros. Discovery•Atlanta, GA

5d•Hybrid

About The Position

This position reports to the Director of Global Field Engineering and is responsible for the timely and professional support of a 24x7x365 broadcast environment. The Supervisor provides oversight of Live Production Incident Management and Request Fulfillment processes, manages a team of broadcast and IT support professionals, and ensures a seamless transition of On-Air issues and project activities between shifts. The role is based in Atlanta, GA (East Point Location) with a minimum of three days per week in-office and requires frequent domestic and occasional international travel. The Supervisor must maintain technical proficiency to assume a hands-on engineering role in remote field environments when operational needs demand, including the ability to physically lift and move equipment weighing 50 pounds or more. Supervises a team of field engineers providing 24/7 broadcast and IT services in support of live sports and news productions. Manages incident response, scheduling, staffing, and process improvement across field operations while serving as a technical resource and escalation point for complex live events. Accountable for shift performance, service level delivery, and the ongoing development of a high-performing field engineering team.

Requirements

5+ years' experience in live and news/sport field technology deployments and implementations.
Strong leadership and team management skills with the ability to motivate, develop, and inspire a team.
Proven track record supervising high-performing teams with a self-starter mentality and end-to-end ownership of assignments.
Demonstrated follow-through discipline: track record of owning tasks end-to-end, proactively removing blockers, and ensuring nothing falls through the cracks.
Prior hands-on experience as a field engineer or in a live production engineering role is required.
Working knowledge of signal flow, contribution workflows, and the technical demands of live broadcast environments sufficient to lead, assess, and guide engineers in the field.
Adept at working collaboratively with cross-functional service delivery teams.
Proactive in troubleshooting, problem-solving, and issue avoidance.
Adaptable and flexible in a challenging, fast-paced environment.
Excellent communication skills with the ability to represent the department globally.
Ability to prioritize and work autonomously under pressure and to tight deadlines.
Experience in budget and expense management.
Demonstrated hands-on technical proficiency with broadcast field equipment; ability to operate independently as a field engineer when required.

Responsibilities

Supervise a team of 10+ field engineers providing 24/7 broadcast and IT services to support live sports and news broadcasts globally.
Oversee recruitment, onboarding, and development of team members to adapt to evolving workloads and technology.
Conduct regular performance reviews and foster a collaborative, inclusive, and high-performance work environment.
Ensure compliance with processes and identify service improvement opportunities.
Minimum three days per week in-office to engage operations leaders, plan staffing, and strengthen cross-functional partnerships.
Assist the Director in setting strategy and department goals aligned with News & Sports priorities.
Coordinate with News & Sports Planning and peers to develop field deployment assignments and improve resource efficiency.
Drive adoption of MFP (REMI) kits and workflow changes with minimal disruption to ongoing operations.
Implement new field technology and best practices in line with WBD global strategies.
Frequent travel to sports and news events to evaluate live productions, consult with clients, and identify execution efficiencies.
Ensure field gear readiness ahead of key production events.
Align scheduling resource availability with commercial objectives to maximize revenue opportunities.
Assume hands-on engineering role during remote productions when required, including setup, operation, and troubleshooting of contribution and broadcast equipment.
Serve as escalation point and technical resource for field engineers on complex or critical productions.
Maintain current working knowledge of field broadcast technologies to remain deployable as a practitioner along with supervisory duties.