Field Engineering Supervisor

Aristocrat Gaming•Tulsa, OK

1d•Onsite

About The Position

In the role of Field Engineering Supervisor, the Field Engineering Supervisor directs the efforts of the Field Engineer team to deliver technical assistance for sales account teams, development, engineering, product management, and tribal casino customers. This position requires a strong knowledge of field engineering processes and management experience to efficiently and optimally support all aspects of an Aristocrat CII server project, performing requirements analysis and discovery efforts, creates, and handle project schedules, provides defect triage, report project status, supports continuous process improvement efforts, provides process training, and performs other duties as assigned efficiently and effectively.

Requirements

Bachelor's degree or equivalent experience.
4+ years of leadership experience in the Field or Customer Service.
Initiative-taking and ability to supervise multiple small to medium-sized projects of low to medium complexity.
Strong planning and organizational skills, with a consistent record of diligence.
Effective interpersonal skills, including significant written and verbal communication.
Outstanding decision-making, critical thinking, and analytical abilities.
Ability to lead and collaborate within a multi-functional team across different levels.
Proficiency in Microsoft Office Suite (Word, Excel, presentation software, Project, Visio).

Nice To Haves

Casino gaming experience preferred.

Responsibilities

Coordinate activities involving the Field Engineer group to support client-facing units, product development, technical staff, product administration, and tribal casino customers.
Lead requirements analysis, project scheduling, defect triage, and process improvement initiatives.
Collaborate with departmental management and partners to achieve business goals.
Effectively communicate expectations and provide clear mentorship to team members.
Ensure accurate documentation and timely reporting of all project and process responsibilities.
Conduct corrective training and counseling to maintain compliance with company policies.
Lead groups through research, design, and development phases, ensuring projects are completed on time and within budget.
Develop proposals, statements of work, designs, plans, and schedules.
Schedule and conduct technical and clerical training for new hire Field Engineers.
Coordinate interviews for potential Field Engineer candidates.
Supervise work schedules and ensure compliance with local, state, and federal tribal gaming regulations.
Perform routine audits and inspections of Aristocrat equipment in customer server rooms.