Supervisor, Front Office

Hard Rock Hotel & Casino Ottawa•Tampa, FL

10d•Onsite

About The Position

This position is responsible for supervising and providing guidance to front office personnel to ensure guest satisfaction while motivating and encouraging staff to provide high-quality guest service. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

Must have High School Diploma, Associates Degree in Hotel Management or related field preferred
One (1) year of full service Front Desk/Hotel Operations experience in a supervisory role
Must be able to manage multiple tasks with attention to detail
Must have strong communication skills, phone etiquette and exceptional guest service skills
Must possess computer skill to include MS Office/AS400
Must be able to work standing/sitting for long periods of time
Must be able to work nights, overnights, weekends, and holidays
Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen

Nice To Haves

Associates Degree in Hotel Management or related field preferred

Responsibilities

Assist staff with expediting problem payments (e.g., problems processing credit card).
Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Set up accurate accounts for each guest upon check-in.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g., Bell Person, Housekeeping) as necessary to resolve guest call, request, or problem.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Review shift logs/daily memo books and document pertinent information in logbooks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to accounting specifications.
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.