Front Office Supervisor

Legacy Ventures•Atlanta, GA

11d•$17 - $0•Onsite

About The Position

The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of guest satisfaction. This role also supports the Front Office Manager and serves as a point of contact for guest services and staff coordination.

Requirements

Excellent guest service skills
Professionalism and effective communication
Knowledge of service standards, policies, and appearance/grooming expectations
Ability to supervise front desk operations (check-ins/outs, billing, guest requests, issue resolution)
Staff scheduling and ensuring adequate coverage
Capability to perform all front desk roles
Coordination with Housekeeping and Engineering
Ability to investigate and resolve room discrepancies
Full knowledge of reservation and property management systems
Ability to support training and onboarding
Handling special requests and group reservations
Ability to act as Front Office Manager when needed
Monitoring and maintaining front office systems and equipment
Ensuring team member compliance with policies
Providing local area information to guests

Responsibilities

Deliver excellent guest service with professionalism and effective communication.
Uphold all service standards, policies, and appearance/grooming expectations.
Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
Investigate and resolve room discrepancies.
Maintain full knowledge of reservation and property management systems.
Support training and onboarding of new front office team members.
Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
Monitor and maintain front office systems and equipment.
Ensure team member compliance with policies.
Provide local area information to guests using available resources.