Supervisor for Billing Management

Tempus Unlimited•Stoughton, MA

2d•Onsite

About The Position

The Supervisor for Billing Management is responsible for supervising all activities and personnel associated with performing tasks and work processes assigned to the group. Actively participate as a member of the department management team and the larger organization in support of business objectives.

Requirements

Working knowledge of billing & PCA program
Ability to supervise and direct staff
Excellent organizational skills
Attention to accuracy and detail
Strong interpersonal skills – telephone skills
Excellent oral and written communication
Good computer and analytical skills
Innovative thinking
Ability to maintain confidentiality
Professional, friendly and understanding
Attentive to details
Able to work efficiently as a team player
Self-motivated
Competent with Microsoft Excel and Access
Willing to learn new information daily
Punctual and dependable

Nice To Haves

Supervisory experience preferred
Billing experience preferred
Bachelor’s Degree preferred

Responsibilities

Train and develop team through challenging assignments
Cross-train and increase skills within team
Supervise daily activities to ensure group and individual productivity
Create yearly performance reviews with informal quarterly feedback
Manage staff and workload to complete work in timely and accurate manner
Develop, measure, and report meaningful key metrics
Establish group targets and strategy for achieving targets
Identify, design, and implement process improvements
Use technology to reduce manual effort and resulting rework
Support other department functions as necessary
Coordinate with other functions across departments to streamline workflows/handoffs
Lead department meetings
Liaise with other departments as necessary
Serve as point of escalation for external contacts
Encourage and provide bi-directional communications
Support overall mission and objectives of Tempus Unlimited
Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to Assistant FI Director and to the Disabled Person Protection Commission (D.P.P.C.).