Billing Supervisor

INHABIT IQ•Alpharetta, GA

1d•Hybrid

About The Position

The Billing Supervisor oversees the billing team and ensures all billing processes are completed accurately, efficiently, and in compliance with company policies. They monitor performance, resolve complex billing issues, and implement process improvements to enhance workflow and customer satisfaction. This role ensures reliable billing operations and supports overall financial effectiveness.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or related field, or equivalent work experience.
3+ years of experience in billing, accounts receivable, customer accounting, or related financial role.
Prior experience leading, mentoring, or coordinating the work of a billing team.
Strong understanding of invoicing, billing processes, and customer account management.
Experience with financial platforms such as NetSuite/Quickbooks, and Microsoft GP experience is a plus.
Experience with electronic payment platforms such as Paytrace, NACHA files, Merchante, and Stripe/Paypal.
Knowledge of accounts receivable, collections processes, and revenue recognition principles.
Strong attention to detail and commitment to data accuracy.
Excellent analytical, problem solving, and organizational skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Ability to manage multiple priorities and meet deadlines in a fast paced environment.

Responsibilities

Supervise daily billing operations to ensure accurate and timely invoice processing.
Lead, coach, and support billing team members, providing guidance, training, and performance feedback.
Review billing transactions, adjustments, credits, and account activity to ensure accuracy and compliance with company policies.
Resolve complex billing issues, customer disputes, and invoice discrepancies in collaboration with internal stakeholders and customers.
Monitor billing metrics, workloads, and team performance to identify opportunities for improvement.
Partner with Finance, Sales, Operations, and Customer Success teams to ensure accurate customer billing and account management.
Maintain billing procedures, internal controls, and documentation to support operational consistency and financial accuracy.
Assist with accounts receivable activities by supporting collections efforts and resolving billing-related payment issues.
Support month end close activities through billing reconciliations, reporting, and issue resolution.
Identify and implement process improvements, automation opportunities, and system enhancements to increase efficiency and scalability.
Ensure compliance with applicable contractual, financial, and regulatory requirements.