Customer Billing Supervisor

CenterPoint Energy•Houston, TX

About The Position

Directs and defines activities of the Addressing Regional Structure Team. Which include interaction with internal and external electric and gas customer. Resolve addressing and technical master data issues.

Requirements

Bachelor degree required. Area: Business or Science related field. Equivalent work-related experience or combination of education and work-related experience may be substituted for degree.
Requires a minimum of ten (10) years of experience with demonstrated success in managing complex business relationships.
A general knowledge of both electrical and gas distribution PUCT and RailRoad Commission regulations

Responsibilities

Work closely with internal stakeholders which include; Legal, Rates and Regulatory, IT Finance and Planned Accounting, Data Quality Assurance, Electric and Gas New Service Consultants, Electric and Gas Operations, Tax Department, Exception Billing Group, and Call Center.
Work closely with external stakeholders which include, electric and gas customers, city officials, county officials, and government entities.
Work closely with Regulatory and city officials for franchise fee analysis reporting
Quality control for SAP Technical Master Data to ensure rates, franchise fees, and taxes are accurate.
Key Control auditing for the annexation process.
Lead, conduct, support initiatives, capital projects, annexations, and new territory acquisitions.
Work closely with IT to create requirements and user stories for system modification, testing and implementation.
Collaborate across the company to streamline best practices
Assist in preparation and monitoring of budget and expense.
Continuous improvement on best practices for policies and procedures
Demonstrates a general knowledge of electrical and gas systems and customer service policies involving billing issues
Respond to PUC (Public Utility Complaints) and Railroad Commission complaints in both written and oral media to provide detailed and concise information.
Able to demonstrate and apply knowledge of SAP and Microsoft applications, IE Word, Excel, PowerPoint, TEAMS, Power BI.
Perform SAP scripting.
Utilizes various activity reports to manage and plan job activities and responsibilities.
Conducts and monitors activities trend analysis.
Conducts performance evaluations, coach and develop employees, provide employee guidance, counsel and maintain proper documentation, as necessary.
Interfaces with internal and external customer addressing issues.
Performs safety audits and employee's activities.
Track, analyze and monitor system errors.
Lead and organize Disaster Recovery system testing.
Provide business case for process improvement/enhancements.

Benefits

Competitive pay
Paid training
Benefits eligibility begins on your first day
Transit subsidies
Flexible work schedule
Paid holidays
Paid time off
Access to discounts at fitness clubs
On-site wellness center at our headquarters in Houston
Professional growth and development programs
Tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution