Billing Supervisor

Gibson Dunn•Dallas, NY

1d•Hybrid

About The Position

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in our Dallas, New York, or Washington D.C. office, the Billing Supervisor will be an integral part of the Billing team and will be responsible for the analysis, coordination and resolution of complex Billing issues, including ensuring appropriate communications with involved parties is consistently maintained. This role reports to the Sr. Manager, Billing.

Requirements

Must have the ability to effectively communicate with all levels of personnel.
Have excellent attention to detail and the ability to work well under pressure.
Outstanding written and verbal communications skills, excellent organizational skills and the ability to strategize, multi-task and prioritize.
An exemplary customer service mindset, is highly motivated, and enjoys a team-oriented atmosphere.
An ownership mentality, a commitment to proactive communication and exceptional follow through skills.
Ability to work overtime as necessary.
Minimum of five years of law firm billing experience is required.
at least one year of supervisory experience is strongly preferred.
Experience with Aderant or Elite billing modules is required.
Must have strong technology skills, including MS Office Suite and an ability to leverage technology in work processes.

Nice To Haves

College degree is preferred, but not necessary.
high-level Aderant experience is preferred.

Responsibilities

Supervising, training, motivating, and leading a team of 4 to 5 Billing Specialists and/or Assistants.
Meeting with the Billing Specialists on their team to (a) review their unbilled amounts, A/R, and on-account balances and review their overall management of partners’ inventories, (b) identify issues, (c) guide the Billing Specialists as to the best course of action for working with their assigned attorneys and secretaries to resolve issues, (d) personally assist in the resolution of issues on an as needed basis, (e) keep the Billing Manager informed of all issues and actions being taken, and (f) escalate issues to the Billing Manager for resolution, as appropriate.
Evaluating progress of Billing Assistants to determine their readiness to assume responsibility for billing partners and oversee transition of billing partners to Billing Assistants.
Meeting regularly with Billing Assistants and Billing Specialists, both in office and over video conference, to identify individual areas for improvement and training opportunities.
Ensuring that the workloads (both long and short-term) of their team members are properly balanced and weighted.
Working with the Billing Management Team to (a) identify the major competencies required for Billing Specialists and Assistants, (b) identify where deficiencies in these competencies exist, (c) assist in the development of training programs to correct deficiencies, and (d) administer training to their team members.
Providing consistent feedback to team members and provide continuous updates to Billing Manager to identify training opportunities.
Assist Billing Manager in conducting formal mid-year and year-end performance evaluations of their team members.
Expertly managing the WIP, A/R, and on-account inventories of assigned partners and offer guidance to ensure inventories are accurate and up to date.
Preparing and processing legal invoices for assigned partners, ensuring accuracy and compliance with client billing guidelines, rates, and firm policies.
Promoting the Billing Department’s service Standards of Excellence, by setting the example in your (1) level of organization and planning, (2) commitment to customer service and responsiveness, (3) quality and attention to detail in your work, (4) high level of professionalism, and (5) ability to exercise and develop teamwork.
Administering vacation and over-time for their team members, in accordance with Firm policies and in accordance with department protocols put into place by the Billing Manager.