Billing Supervisor
About The Position
Under the direction of the manager/director, as a Billing Customer Service Supervisor, you will lead day-to-day patient engagement, including overseeing and mentoring a team of call center agents, including team leadership and development, quality assurance, and performance management; operational management including driving department and team metrics, workforce adherence and service levels in real time; patient escalation handling, including the primary escalation point for unresolved patient complaints and complex inquiries; regulatory compliance, including adhering strictly to healthcare privacy laws like HIPPA and internal service standards; and cross-departmental collaboration to resolve inquiries from patients, physicians and insurance providers. This is no small opportunity. This is where you can bring your compassion for others while building your career.
Requirements
- Bilingual (English/Spanish)
- Must be flexible to work an 8-hour shift between 8:30am – 8:00pm Eastern
- May need to work more than 40 hours during peak times of the year
- Possible weekends
- May be needed to go into the office/travel as needed for training, meetings, etc., depending on business needs
Responsibilities
- Overseeing and mentoring a team of call center agents
- Team leadership and development
- Quality assurance
- Performance management
- Driving department and team metrics
- Workforce adherence and service levels in real time
- Patient escalation handling
- Primary escalation point for unresolved patient complaints and complex inquiries
- Adhering strictly to healthcare privacy laws like HIPPA and internal service standards
- Cross-departmental collaboration to resolve inquiries from patients, physicians and insurance providers
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
