Per Diem Supervisor, Food Services

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

Supervises and coordinates the daily activities of retail cafeteria personnel involved in food preparation, customer service, and front-of-house operations. Coordinates cashiering processes, monitors food display sections, and functionally supervises employees to support a smooth, efficient retail cafeteria operation. This is a per diem, onsite position at The Brigham and Women's Hospital, Inc., scheduled to work all Saturdays, Sundays, and holidays. The role does not require patient care.

Requirements

High school diploma or equivalent.
Food service experience of 2–3 years preferred, or supervisory experience of 1–2 years preferred.
Knowledge of supplies, equipment, services ordering, and inventory control.
Ability to monitor or maintain quality control standards.
Ability to plan work schedules, assign duties, and provide or arrange training.
Records maintenance skills.
Knowledge of organizational structure, workflow, and operating procedures.
Ability to read, understand, follow, and enforce safety procedures.
Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials.

Responsibilities

Balance cash registers, reconcile daily retail sales, and accurately prepare bank deposits.
Monitor and inspect retail cafeteria sections to ensure staff perform regular temperature checks and maintain food safety standards.
Prepare employee work schedules and assign personnel to stations based on daily production and service demands.
Inspect food displays and stations for presentation, temperature, and proper portioning.
Estimate daily and weekly food and supply requirements, coordinate inventory needs, and maintain department records, compliance logs, and files.
Prepare or supervise the preparation of a wide range of hot and cold dishes for retail cafeteria service.
Resolve customer complaints and concerns.
Provide or arrange staff training and supervise assigned staff.