Supervisor Food Services - Patient Services

Advocate Health and Hospitals Corporation • Wake Forest, NC

2d • Onsite

About The Position

This full-time position in the Food and Nutrition Department at Wake Forest Baptist Medical Center is responsible for directing daily operations of multi-functional food service operations. The role ensures employees have the necessary resources to meet goals, assists with cash controls and payroll, and supervises day-to-day work activities. The Supervisor manages by providing feedback, ensuring compliance with regulations, and establishing a safe work environment. They are accountable for service quality and promoting workplace diversity.

Requirements

• High school diploma or GED equivalent
• Two years of supervisory experience
• Serv Safe certification
• Excellent oral and written communication skills
• Strong analytical ability
• Willingness to respect and value the differences and perceptions of different groups/individuals
• Excellent customer service to external and internal customers
• Ability to work productively and effectively when faced with stressful work situations and time pressures
• Ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors
• Upholds ethical standards and comply with all state and federal laws and company policies and procedures

Nice To Haves

• Associate's degree preferred

Responsibilities

• Directs daily operations of multi-functional food service operations to ensure employees have appropriate equipment, inventory and resources to perform jobs, meet goals and deadlines.
• Assists in the maintenance of cash controls and payroll functions (time sheets, records, schedules etc.).
• Probes potential problems and apprises the leader of status on resolution of problems or issues, using appropriate resource when necessary.
• Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards. Ensures top concerns are given priority.
• Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.
• Ensures compliance with all federal, state and local regulations as well as hospital policies and procedures (e.g. quality assurance, safety, operations, personnel).
• Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with safety and loss prevention programs and with standards.
• Establishes operating standards, implements quality improvements and communicates them.
• Maintains and develops employee relationships and satisfaction for multi-functional food service areas retail and patients to ensure all regulatory standards are in place.
• Accountable for the execution of service quality by maintaining highest level of delivery.
• Promotes and supports workplace diversity initiatives.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED