Supervisor, Field Sales (Starlink) - OH
About The Position
SpaceX is seeking a dynamic and experienced supervisor to drive sales for the Starlink door-to-door sales program in regional Ohio communities. The supervisor will lead local sales representatives and deliver regional sales and qualified activation goals through hands-on coaching, active performance management, and clear accountability. The role is responsible for translating the sales approach and messaging established by Starlink and SpaceX leadership into effective doorstep execution in residential communities surrounding participating campuses. The supervisor will manage representative productivity and ensure consistent delivery of client expectations in the field. This includes coaching representatives on residential routes, monitoring activity and results, developing team performance, coordinating regional coverage, and communicating results, forecasts, field feedback, and recovery plans to the National Sales Manager. The position reports to the National Sales Manager and requires travel to regional and other SpaceX locations.
Requirements
- Bachelor’s degree, or 4 or more years of professional experience in sales, customer operations, marketing, or customer success in lieu of a degree.
- At least 2 years of people management experience.
- Availability to work extended hours and weekends as needed.
- Willingness to travel approximately 50%–75% or more of the time to regional locations and other SpaceX locations.
Nice To Haves
- Proven record of leading door-to-door or residential direct sales teams and achieving sales targets through active coaching and performance management.
- At least 4 years of experience managing a dispersed sales team across multiple territories or locations, with clear expectations and consistent follow-through.
- Strong personal selling skills and confidence demonstrating doorstep conversations, handling rejection, overcoming objections, and closing sales.
- Ability to use activity and conversion data to identify performance gaps, take decisive action, and improve results quickly.
- Hands-on, results-driven leadership style and strong communication skills.
- Experience with telecom, internet service, or other sales teams.
Responsibilities
- Own regional sales results by translating national goals into regional and individual targets, monitoring daily activity and weekly performance, and driving representatives to meet or exceed expectations.
- Direct door-to-door execution by setting expectations for canvassing schedules, territory coverage, doors knocked, customer conversations, and conversion.
- Coach representatives in the field by walking residential routes, observing doorstep conversations, demonstrating introductions and closing techniques, and improving objection handling and follow-up.
- Hold representatives accountable through regular check-ins and performance reviews, prompt responses to missed commitments, and specific improvement plans with deadlines.
- Partner with the National Sales Manager and HR on corrective action and staffing changes when needed.
- Build a motivated, competitive team by recognizing strong results, sharing successful selling techniques, and reinforcing persistence and resilience.
- Put the approved Starlink sales approach and messaging into practice.
- Ensure representatives understand the offer and customer experience expectations, share field feedback with the National Sales Manager, and implement agreed changes quickly.
- Partner with recruiting and training teams to hire sales-motivated people, prepare them to sell, and accelerate their productivity.
- Coordinate coverage based on regional representative availability and day-to-day territory needs.
- Keep the National Sales Manager informed with accurate results, a realistic forecast, and clear recovery plans.
- Resolve field issues promptly and escalate risks to sales performance or client satisfaction.
Benefits
- Potential long-term incentives in the form of company stock or long-term cash awards.
- Potential discretionary bonuses.
- Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
- Comprehensive medical, vision, and dental coverage.
- 401(k) retirement plan.
- Short- and long-term disability insurance.
- Life insurance.
- Paid parental leave.
- Various discounts and perks.
- Accrual of 3 weeks of paid vacation.
- 10 or more paid holidays per year.
- Paid sick leave pursuant to Company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
